Customer Service Apprentice

Job reference

REQ0001482

Date posted

13/11/2025

Application closing date

28/11/2025

Location

Redcar & Cleveland College Redcar, TS10 1EZ

Salary

£14,565.31 actual £12,528.16 prorata

Package

Term Time only

Contractual hours

37

Basis

Blank

Job category/type

Blank

Job description

Who we are?

Redcar and Cleveland College is a vibrant, forward-facing college recently awarded Outstanding by Ofsted. We are proud to deliver the highest standards of education, offering a full range of vocational courses, higher education, apprenticeships and commercial training for young people, adults, and local employers. As a valued part of our community, we are dedicated to helping individuals gain the skills, knowledge and confidence to realise their full potential.

We are part Education Training Collective (Etc.), which is of a group of colleges and training providers in the Tees Valley; Stockton Riverside College, Redcar and Cleveland College, Bede Sixth Form College, NETA Training, Innersummit and The Skills Academy. Our staff are skilled, high performing and committed to our learners and to the Group's vision, 'ONE Etc. – Fuelling ambition and driving success in a resurgent Teesside and beyond'. Join us in shaping the future- we are looking for individuals who are ready to inspire, achieve and share our commitment to delivering outstanding education.

An exciting opportunity has arisen for a Customer Service Apprentice to join the vastly experienced hair & beauty team, reporting to our Curriculum Manager. The department needs a customer service representative who can manage the departments commercial salon reception area. The Colleges in-house Mosaic salon offers treatments and services for both hair and beauty clients and requires an individual who can meet and greet customers, along with booking appointments and promoting our programmes and cosmetology.

As a Customer Service Apprentice with Redcar and Cleveland College you will be responsible for delivering a professional and efficient first impression to clients using the salons. You will need to have an eye for detail regarding the cleanliness and health and safety aspects linked to training and commercial salons, with the ability to respond to a range of queries and requests ensuring satisfaction of service to meet customer needs. Communication skills are essential with the ability to use various methods such as on the telephone, face to face and written, meaning strong English skills are essential.

The ideal candidate will be a confident and enthusiastic individual with a keen interest within the hair and beauty industry. They will have knowledge of current trends, and services offered along with the ability to meet targets set linking to income generation for the department. A profound knowledge of social media and how to promote the Mosaic salon is needed, as this will be an aspect of the role, as well as the ability to manage own time and workloads, and use own initiative.

The successful candidate will complete a Level 2 Customer Service qualification alongside this role, and is required to attend a mandatory 1 day per week off-the-job training session, with a specified apprenticeship assessor. A Level 2 qualification within a hair or beauty related field is desirable, however not essential, and full training will be offered for all aspects of the role.

Why Join Us?

We are proud that 91% of our staff tell us that Etc. is a Great Place to Work. At Etc. we reward and support our colleagues in many different ways, including remuneration, training and so much more – we've listed a few examples of what you can expect when you join our team:

• Teachers Pension Scheme with 23.68% Employer Contribution
• Enhanced Occupational Sick Pay Scheme
• Enhanced Maternity, Paternity and Adoption Scheme
• Free on-site parking
• Career development opportunities for progression
• Comprehensive Health and Wellbeing programme
• Employee Assistance Programme (free counselling support for staff, available 24/7 365 days per year)
• Free gym memberships/discounted memberships (dependent on site)
• Staff Discounts Package- Save on your weekly shop with discounts and savings at a number of retailers including groceries, electronics, clothing, homeware and much more https://thanking-
• Better Health at Work Scheme – Etc. has achieved the Continuing Excellence Better Health at Work award
• Wellbeing Days (in addition to annual leave)
• Discounted Hair and Beauty treatments available

Schedule

• This is a 30-hour per week role, that is term time only (+ 2 weeks)
• Availability is required Monday-Friday to cover salon open/closing days and times
• Start/finish times are flexible to meet the needs of the business
• Flexible lunch breaks

If you believe you have the necessary skills, commitment and determination to succeed and would relish the opportunity to work with us, then we would LOVE to hear from you.

The closing date for receipt of completed applications is midnight Tuesday 28th November 2025

Shortlisted candidates will be required to provide details of all unspent convictions and those that would not be filtered, prior to the date of the interview. Successful applicants will be required to undertake an enhanced disclosure by the DBS.

If you are unsure whether you need to disclose criminal information, you should seek legal advice or you may wish to contact Nacro or Unlock for impartial advice. There is more information on filtering and protected offences on the Ministry of Justice website. Nacro - or email or phone Unlock – phone text

We are committed to being an inclusive and welcoming place to work, promoting equality of opportunity and access for all, irrespective of age, background, race, gender, religion, ability, disability or sexuality. We encourage applications from diverse candidates and make recruitment decisions based on skill and experience. We are a disability-confident committed employer.

Safeguarding is also priority for the group and we have key policies and systems which help to make the group a safe place for learners and staff. The purpose of these policies is to provide clear guidance regarding Safeguarding responsibilities throughout the group, including the Prevent Duty. To read more, please visit

• note we do not accept CVs or late applications, no agencies please

All applications must be completed via our website