Bereavement Services Client Officer

Are you a pro-active, motivated and confident individual who is seeking a challenging multi-skilled role? If the answer is “yes” then we would love to hear from you.

**What is in it for you?**

This role attracts a salary of £28,176 - £31,960 per annum and an annual leave entitlement of 24 days plus bank holidays. You would be based at Guildford Crematorium in Godalming but would occasionally work at other sites such as churchyards and cemeteries the service is responsible for. Hours of work are 8.30- 5pm Monday to Thursday and 8.30 - 4.30 on Friday’s with occasional work required on a Saturday.

**Job Profile**

**What you’ll do on a typical day**:

- Provide general support to the bereavement services team including input of legal and medical papers, filing, record keeping, scanning, booking appointments and funeral services.
- Communicate with coroners, doctors, and funeral directors to resolve issues with medical and legal papers.
- Receive and document payments and produce monthly accounts and weekly banking documentation.
- Raise and approve orders.
- Process requests for webcasts and tributes and allocate finance.
- Meet with families to discuss and arrange memorial options.
- Carry out witnessed laying to rest of ashes with bereaved families.
- Providing cover in the chapel for lunch breaks, / annual leave which involves receiving the deceased into the chapel, performing nameplate checks, operating the computerised Obitus music and webcast system. You would also be responsible for overseeing the funeral service and ensuring services during the day run to schedule following all necessary procedures.
- Attend witnessed laying to rest of ashes with families on site at the crematorium.
- Provide advice and support/sign posting to funeral directors, officiants and the bereaved.

**What you need to succeed in this role**:
At a minimum, you will be able to demonstrate:

- Ability to multitask and prioritise.
- Ability to work as part of a team and under you own direction
- Good experience in client
- facing customer service roles.
- A proactive approach, with strong administrative and processing skills.
- Excellent interpersonal skills and confidence in difficult situations.
- Conscientious attitude and attention to detail.
- A good standard of numeracy and literacy
- Good IT skills
- Strong administrative and customer service background
- Flexible approach to work tasks

**It would be great if you also have**:

- Good organisational skills with the ability to take the initiative.

Please note: Previous applicants need not apply.

If you have any queries please contact Natasha Precious Bereavement Services Manager on 01483 444710.

**About Guildford**

Guildford is a regional centre for leisure, business, education, shopping and culture set in beautiful countryside that includes the Surrey Hills Area of Outstanding Natural Beauty. Guildford is a thriving market town and is a principal shopping destination with a vibrant night time economy. The town’s geographical location provides excellent transport links in all directions, London is just 30 minutes away on the train and the town is well-served by frequent bus routes and subsidised Park and Ride facilities. All of this contributes to a quality of life that attracts many people to live, work in and visit Guildford.

We are an equal opportunity employer and value diversity. All employment decisions are made on the basis of qualifications, merit and business need. Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff and post-holders to share this commitment. To fulfil this commitment we have robust systems in place for the safe recruitment of staff and volunteers.

**Job Types**: Full-time, Permanent

**Salary**: £28,176.00-£31,960.00 per year

**Benefits**:

- Store discount

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Guildford, Surrey: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Reference ID: 10559