1st Line Team Leader

1 week ago

Nottingham, United Kingdom Browne Jacobson Full time

Vacancy details

**Details**
**1st Line Team Leader - Nottingham**
**Vacancy type**
Specialist

**Level**
Mid

**Business area**
Support

**Duration**
Permanent

**Hours**
35 hours per week between the hours of 7am - 5.30pm (inc. weekends as required)

**Location**
Nottingham

**Reference number**
HM270122

**Job title**
1st Line Team Leader - Nottingham

**Team**
Information Technology - Service Desk

**Vacancy owner**
Helen McPake

**Job summary**
**Why is this role important and how does it fit into the team, department & wider firm?**
To act as a team leader for the 1st line service desk team, reporting to the Service Desk Manager. Key responsibilities are the day-to-day management of the 1st line team, proactively planning to ensure that the service desk continues to meet expected SLAs. This role must also work closely with the 2nd Line Team Leader to identify trends, peak periods and resource the 1st line team accordingly.
**Other details**
- The IT Service Desk operates a shift system covering between the hours of 7am - 5.30pm (Monday - Friday) with a one-hour lunch break. Weekend and out of hours working may be required in support of project implementations or office moves etc.
**Person specification**
**What technical skills are required for someone to be successful and enjoy the role?**
- Experience of Windows Desktop support and configuration
- Experience of Microsoft Exchange Online and Office 365
- Experience of supporting Microsoft Office products
- Experience of Active Directory domain administration
- Strong documentation skills
- Advanced knowledge of legal systems including Filesite, Visualfiles and IntApp
- Familiarity with Service Desk tools including AD systems and call logging software
- Hold an ITIL qualification
- Experience of working within an IT service desk environment
**Who would be a good fit for this role?**
As part of the Service Desk team, you would be expected to have the following skills and experience:

- Experience of working independently and in a team-oriented, collaborative environment
- Exceptional customer service orientation
- Ability to effectively prioritise and execute tasks in a high-pressure environment
- Proven analytical and problem-solving abilities
- Keen attention to detail
- Highly self-motivated and directed
- People-person, able to communicate effectively at levels
- Supervision skills would be advantageous
- Able to delegate and motivate a team
- Exceptional written and oral communication skills

**Job Types**: Full-time, Permanent

  • 1st/2nd Line Support

    1 week ago

    Nottingham, United Kingdom Premier IT Full time

    **Role : 1ST/ 2nd Line Service Desk Analyst** (Contract) **Location**:Nottingham (Onsite) **Duration**:2 Months **Rate**:£110/125 Per Day **Start date:ASAP** **About the Role**: - Providing 1st line and 2nd line support - You will be involved with procurement - Deliver software to end users and perform any upgrades / repairs as necessary. - PC set ups,...

  • Service Desk Team Leader

    2 days ago

    Nottingham, United Kingdom XMA Full time

    **JOB TITLE**: 1st Line IT Support Team Leader **SALARY**: £26,000 - £28,000 per annum **Benefits: 25 days holiday, Pension, Private Healthcare** Established in the 80’s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we’re an independent UK company with full geographic coverage - and our skilled workforce...

  • 1st Line Support Engineer O365

    4 days ago

    Nottingham, United Kingdom In Technology Group Limited Full time

    **1st Line Support Engineer O365 - MSP** My client has an immediate requirement for a 1st Line Support Engineer to work within an MSP environment on an initial short-term contract. You would be working within the following skills as a minimum: - Office 365 - Citrix - Active Directory - Windows 10 - Windows Server - Exchange - Data Backup If you fit the...

  • 1st Line IT Support Service Desk Engineer

    2 days ago

    Nottingham, United Kingdom Marmion Full time

    **1st Line IT Support Service Desk Engineer** - **Nottingham**: - **£23,000 - £25,000pa DOE**: - **Free on-site parking/ WorkBYTRAM discounted travel scheme**: - **Excellent Benefits** **THE OPPORTUNITY**: Our client is very committed to and actively encourages all colleagues to pursue personal and professional development objectives which will be...

  • Cluster IT Technician – 1st Line

    6 days ago

    Nottingham, United Kingdom Code Red Associates Full time

    Cluster IT Technician – 1st Line £22,000 - £24,000 Barnet, Walthamstow, Purfleet | Permanent Code Red are representing a client that is looking for a IT Support Technician to travel and support schools within the academy trust in Barnet, Walthamstow, Purfleet. Checking computer hardware (HDD, mouses, keyboards etc.) to ensure functionality Installing and...

  • 1st Line Support Service Desk

    2 weeks ago

    Nottingham, United Kingdom Marmion Limited Full time

    **1st Line Support Service Desk** - **£20,000 to £25,000 pa, dependent on experience** - **Based in Nottingham** - **Excellent Company Benefits** **THE OPPORTUNITY** There may also be some occasional travel to client sites. Our client is very committed to and actively encourages all colleagues to pursue personal and professional development objectives...

  • 1st or 2nd Line Support Technician

    2 weeks ago

    Nottingham, United Kingdom SIA Ltd Full time

    SIA Ltd is based in Lady Bay, Nottingham. Founded in 1994 we have approximately 250 clients nationwide achieved through referral and reputation. We are a team of 8 who work closely together to ensure the best support for our clients, from an excellent working environment. We have a 1st and 2nd line support position available. All necessary training will be...

  • Service Desk Team Leader

    2 weeks ago

    Nottingham, United Kingdom NXGEN Full time

    Our client is currently looking to recruit a Service Desk Team Leader on a permanent basis, working from their Nottingham office on a hybrid basis. - Responsible for day-to-day delivery of all aspects of workplace technology, incorporating:Office / Depot technology - Print services - End user hardware lifecycle - User management (joiners, leavers, movers) -...

  • IT Support Specialist – 1st

    2 weeks ago

    Nottingham, United Kingdom Distinct Full time

    Job details We are looking for a proactive and highly experienced IT Support Specialist to act as the first point of escalation for IT queries, providing 1st and 2nd line support across the business. You’ll help maintain our IT hardware, software, and infrastructure while delivering reliable, helpful support to over 130 users. Working within a Microsoft...

  • IT Helpdesk Analyst

    2 weeks ago

    Nottingham, United Kingdom SIA Ltd Full time

    SIA Ltd is based in Lady Bay, Nottingham. We have a 1st and 2nd line support position available. All necessary training will be given - with potential for Microsoft Certification. Salary based on experience. The position is in-person (please do not apply if you require home working). Initial duties may include machine builds, dealing with clients via the...