1st/2nd Line Support
1 week ago
**Role : 1ST/ 2nd Line Service Desk Analyst** (Contract)
**Location**:Nottingham (Onsite)
**Duration**:2 Months
**Rate**:£110/125 Per Day
**Start date:ASAP**
**About the Role**:
- Providing 1st line and 2nd line support
- You will be involved with procurement
- Deliver software to end users and perform any upgrades / repairs as necessary.
- PC set ups, printer issues, along with Software deployment
- You’ll be taking calls and dealing with raised tickets whilst looking to resolve things first time.
- Following an Incident Management process and getting involved in Problem Management.
- Providing remote support but potentially once a month may need to assist with site visits to support your colleagues depending on workload potentially may result in very occasional overnight stays.
- **Not for you?...**_ Premier Group offer a referral reward of up to £500 if you can recommend a friend who we successfully place in this role.
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