Information Technology Shift Commander

2 weeks ago


Preston, United Kingdom FDS Full time

**Information Technology Shift Commander**
Preston, Lancashire

**Salary**: up to £36,000 + £2,000 signing-on bonus & shift allowance
We have an exciting opportunity for an experienced IT Support Shift Commander to join the IT service delivery command centre team delivering managed service solutions. The role will lead day to day IT processes for Event, Incident, Change and Problem withina Command Centre line managing a desk comprising of level 2 IT Service Desk Agents.
Responsibilities include:

- Initial management escalation point for all support groups within the command centre
- Manage ServiceNow tickets by priority and workload to ensure contract SLAs are met, tickets updated and customers informed of progress
- Facilitate Continuous Service improvement
- Provide Management reporting for internal and customer stakeholders
- Support the Major Incident Management Team by leading the technical support group
Desirable knowledge / experience:

- Monitoring Tools
- Ticketing Tools - ServiceNow ideally but not critical
- VMware vCenter
- Windows Server
- RedHat
- Windows Desktop

**Information Technology Shift Commander**
Preston, Lancashire

**Salary**: up to £36,000 + £2,000 signing-on bonus & shift allowance
We have an exciting opportunity for an experienced IT Support Shift Commander to join the IT service delivery command centre team delivering managed service solutions. The role will lead day to day IT processes for Event, Incident, Change and Problem withina Command Centre line managing a desk comprising of level 2 IT Service Desk Agents.
Responsibilities include:

- Initial management escalation point for all support groups within the command centre
- Manage ServiceNow tickets by priority and workload to ensure contract SLAs are met, tickets updated and customers informed of progress
- Facilitate Continuous Service improvement
- Provide Management reporting for internal and customer stakeholders
- Support the Major Incident Management Team by leading the technical support group
Desirable knowledge / experience:

- Monitoring Tools
- Ticketing Tools - ServiceNow ideally but not critical
- VMware vCenter
- Windows Server
- RedHat
- Windows Desktop



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