Credit Control Administrator

2 days ago

Salisbury, United Kingdom Fexco Full time

Job Advert

**Job Title**: Credit Control Administrator

**Location**:Salisbury

**Company**:Fexco Property Services

**Type of Employment**:Full Time, Permanent

**About this role**:
In this new role due to growth, we are recruiting for a permanent Credit Control Administrator to join our busy client accounts department based in our Salisbury Head Office, playing a major role in our team dealing with all aspects of Credit Control.

**Main Duties and Objectives**:

- Working through the whole portfolio of the group to ensure credit control is carried out to the deadlines as part of a team.
- Processing of Overdue, Final Notices and Pre-Litigation Letters and associated Charges using the diary functionality within QUBE.
- Reviewing appropriate cases in a timely manner prior to solicitor referral, ensure a watertight case for litigation.
- On rota basis responding to Client queries via phone calls in relation to Client Accounts matters and assisting with queries and complaints.
- Making outbound phone calls relating to the collection of arrears, where applicable to Housing Associations and multi-property owners.
- Liaising with the Property Managers to ensure the appropriate course of action before placing customers with debt collection agents and where relevant ensure Client Director approval has been obtained.
- Negotiating payment plans for property owners and bi-monthly payment reconciliations to ensure payments are made and management of this process
- Debtor Reporting and chasing up of outstanding Credit Control Items
- Working alongside Credit Control Manager to ensure work is fully Completed to a High Standard
- Work alongside Credit Control Manager to ensure staff are fully trained and competent.
- Plus cover HR responsibilities when Credit Control Manager is absence.
- Any Ad Hoc duties as and when.

**Essential Skills**:

- Previous Credit Control experience
- Good level of proficiency with Microsoft Word and Microsoft Excel.
- Excellent communication skills, both verbal and written.
- A confident and assured telephone manner.
- Exceptional organisational skills and ability to work to deadlines.
- An effective and enthusiastic team player.
- Motivated and target driven.
- Strong attention to detail and high level of accuracy.
- Ability to work on your own initiative.
- Capable of working under pressure during busy periods.
- Experience of high-volume data management, transactions and controls.
- Multi-mailbox management.
- A desire to collect debt

**Bonus Skills**:

- Lease and Property Management knowledge
- Experience of using QUBE system.

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