Client Service Management Associate

Client Service Management Associate - FIG | S2 | SCIB | London

London, United Kingdom

WHAT YOU WILL BE DOING

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Client Management Services sits within the Chief Operating Office (COO) structure with dual reporting lines to both UK Chief Operating Officer (COO) and the Global Head of Client Management Services, and it is responsible and accountable for design, improve and establish an operational end-to-end client lifecycle management value chain. Client Management Services needs to ensure compliance with the relevant regulations whilst maintaining the ability to do business with a client / counterparty.

Client Management Services’ vision is to be a client-oriented value-chain covering Client Lifecycle Management (CLM) and Post Trade Service; acting as a client’s operational single point of contact for ongoing client services and management including onboarding, post-trade services.

The difference you’ll make.
- Building and maintaining relationships with clients and market counterparties
- Being a single point of contact for escalations and Client/Business questions and queries
- Providing the care, operational support and delivery management of the relationship to the client
- Performing client outreach to collect required KYC documentation and regulatory classification forms
- Delivering consistent client experience (providing Client updates/feedback and ensuring complaints are captured and formally managed)

What you’ll bring.
- Strong understanding of organisational structures of multinationals and large corporates
- Strong product knowledge including products across SGCB and SCCB (e.g. Cash Management, Markets, Trade Finance, Lending)

It would also be nice for you to have.
- Solid understanding of KYC/AML and regulatory risk.
- Ability to work well under pressure.
- Excellent communication skills both verbal and written
- Strong stakeholder management skills

What else you need to know.

This is permanent role and will be based in the Triton Square, London Office.

How we’ll reward you.

As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs.
- Eligible for a discretionary performance-related annual bonus
- Pension with generous contributions of up to 12.5% from Santander, depending on your own contribution and length of employment with us
- 27 days’ holiday plus bank holidays, which increases to 28 days after 5yrs service, with the option to purchase up to 5 contractual days per year
- Company funded individual private medical insurance
- Voluntary healthcare benefits at discounted rates such as, dental insurance, healthcare cash plan and health assessments
- Benefits supporting you and your family, such as death-in-service benefit, income protection, and voluntary life assurance and critical illness cover
- 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more
- Share in Santander’s success by investing in our share plans
- Support your favourite causes through charitable giving and our community partnerships

Learn more about our benefits and family friendly policies

ThePlaceToBeYourself - Everyday Inclusion at Santander

You can find out more about how we’re embedding an inclusive culture that encourages our people to bring their full and authentic selves to work on our Inclusion and Belonging page.

A bit more about Santander

At Santander we’re driven by our purpose - to help people and businesses prosper. This means we help customers to create change for themselves and those around them, and we champion businesses to grow sustainably. We do this by always living our values of Simple, Personal and Fair.

At Santander, we each take personal responsibility for managing risk by embracing the I AM Risk framework - to Identify, Assess, Manage and Report risks, and to continuously build a deeper understanding of the risks we face. It is an important part of our culture at Santander and we will provide you with knowledge to help you manage risks in your role.

What to do next:

- If this sounds like a role you’re interested in, then please apply.

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