Post-trade Client Relationship

1 week ago

London, United Kingdom CME Management Full time

**Description**

Post-Trade Client Relationship and Services is responsible for pre-sales and client on-boarding, service delivery, customer success management as well as workflow/ product and productivity improvements. This can only be delivered by a highly skilled individual as well as close collaboration with Business Line Management, Product Management, Development and CD&S teams.

Principal Accountabilities:

- Demonstrate the ability to solve problems across all asset classes/initiatives and mastery of internal operational processes, Data interpretation and optimization, review and management of exceptions in a timely manner. Demonstrate ability to teach/help colleagues with questions and issues regarding internal operational processes (Internal escalation points for Analysts). Conduct reviews/checks of Analysts work to ensure progress and quality control. Be able to work independently to support customers for at least one service (Core/TM/triCalc/IMEM).
- Provide excellent customer service across all asset classes and initiatives. Develop strong relationships with customers, provide clear/professional responses to client queries, assist with and lead customer calls and/or in-person visits. Accountable for the health/success of all non-dealers, non-asset servicers, non-hedge funds
- Support CME Group’s effort to develop innovative enhancements that improve our team and our customers’ experience. Document firm enhancement requests and help prioritize them. Suggest ideas to improve the customer experience and improve internal processes.
- Provide support to CD&S and BLM teams on new initiatives during market adoption.
- Create development tickets associated with new products and services, reflecting known requirements.
- Engage with clients to validate functionality requirements and get feedback before the requirements are finalized to avoid any delays in product rollout.

Skills and experience:

- Product experience with OTC and Exchange Traded derivatives as well as the market they are traded in
- Experience with triResolve or experience in a related field
- Knowledge of where our organization fits in the industry
- Knowledge of front, middle and back-office operations and systems
- Fluency in another European language would be desirable

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