Ip Operations Network Specialist

**Enterprise IP Operations Network Specialist**:
**Location: Newbury, Birmingham, Manchester, London (*Blended Approach)**

**Hours: 37.5 hours per week**
**Salary: Competitive + benefits**

Our network operations teams ensure our customers remain connected to their Vodafone services 24/7, constantly monitoring and enhancing network performance. Be part of Vodafone UK Network Operations, the team that uses the latest technology and analytics to constantly improve customer experience.

**Role purpose**
- Take connectivity requests from ticketing systems and take them through the process of feasibility, approval and deployment onto internal network elements.
- Be involved with project delivery into the operational environment; ensure mínimal impact to customer/users while working to challenging delivery timescales.
- Identify potential service design issues, produce design improvement recommendations and work with support teams and requestors to agree workable solutions.
- Drive ticket/project delivery to defined SLA’s.
- Provide operational support of the Vodafone UK IP Network estate.

**Responsibilities**
- Understand connectivity requests and ensure whether they adhere to security and network guidelines.
- Ensure that requests are possible and achievable in the timescales requested.
- Own complex requests and provide communications to management, more senior team members, and the user community to find solutions or reject requests.
- Ensure all work is carried out and documented in accordance with required standards, methods and procedures to enable easy auditing.
- Provide regular reporting against SLA and adhoc audit reports to ensure process adherence.
- Adhering to data quality within all tracking systems (e.g. Remedy)
- LLD reviews and approval.
- Ensure all work is carried out and documented in accordance with required standards, methods and procedures.
- Attend the daily TOCAB meeting to present implementation changes.

**Who are we looking for?**
- Experience in Cisco CCNA - Routing and Switching
- Experience of implementing changes on and troubleshooting Cisco networks. (Cisco Meraki)
- Experience of datacentre technologies - such as Cisco Nexus/ACI- Desirable but not essential
- Troubleshooting user/device access and connectivity issues
- Experience of Cisco ISE (Identity Services Engine) & Cisco WIFI
- **Blended**

Vodafone UK’s blended working approach means you’ll come to your contracted hub location office as and when needed to get things done for your role and for tasks that require it, otherwise you will be able to work from home. Our ‘Office in a Box’ home-working kit will be available for all who need it during your onboarding journey.

**What’s in it for you?**

An excellent remuneration and bonus package with 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We’re also proud to provide a Reconnect programme with flexibility to support individuals returning to work after a career break and our market-leading parental leave policies. We’re committed to supporting you throughout every step of your career at Vodafone.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (careers.vodafone.co.uk) under Career Support, for guidance.

**Together we can