head of Customer Success

9 hours ago

London, United Kingdom Ultimate Asset Full time

**Head of Customer Success**

Salary - £80,000 to £100k,000 + OTE

Hybrid working - 2/3 days per week in London

This client is an AdTech business who are hiring for a Head of Customer Success for their UK team. You must have advance programmatic knowledge, with deep trading experience so ideally from a activation background.

**The Role**

Reporting in the UK MD, your role will be to lead the customer success team as they educate campaign managers and programmatic traders how to use and leverage their platform.
- Building and defining a customer success strategy to ensure customers see value from using the platform
- Establish them as a key partner of their customers
- Detect upsell opportunities, and work closely with the sales team to help keep the sales funnel
- Work closely with the other senior managers in the business

**You**
- Experienced in programmatic activation and programmatic trading techniques
- Deep knowledge of multiple DSPs, such as DV360, The Trade Desk and Xandr
- Account management experience ideally with agencies or client leadership teams
- Commercial mindset and strong customer success experience.
- Experience in growing and managing a team.

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