Representative, Customer Service

7 days ago

South West, United Kingdom Julius Montz GmbH Full time

**Description**

To be the main point of contact for all order fulfillment activities, responding to inquiries of the assigned entities’ accounts promptly and efficiently. Perform outbound shipments, returns inclusive of SAP transaction, booking of shipments with Freight forwarders, export permit and sending shipping documents to entities, observing compliance to all rules and regulations. Manage orders and subcontractors’ collection, return and billing.

**What You Will Do In Your Role**:
**Order Process management. Receive, check and process entities’ orders received on SAP or manually**
- Ensure all orders are loaded into SAP should EDI is not available
- Ensure that pricing in SAP is correct and make corrections if inaccurate
- Obtain output schedules from Planners and update to customers or Entities on time
- Pull in and push out or cancellation in accordance to rules set for intercompany
- Parking of orders for DDL run
- Attend to issues of shipping errors
- Follow-up with the relevant entities or internal departments on missing or incorrect data.

**Outbound Shipment management**
- Obtain shipping schedules from freight forwarders and work with entities on the console day.
- Manage the transit time in SAP so that we can obtain good delivery performance in meeting customers’ CRD.
- Arrange for urgent outbound shipments from Plant inclusive of DDL, PGI, Invoicing, freight booking with proper documentation, updating freight document and CCP in SAP.
- Co-ordinate shipments with 3PL and ensure any special demand of the customers eg shipping label requirement and documentation to be complied with.

**Order Process and shipping management for subcons**
- Ensure all orders are loaded into SAP.
- Ensure that pricing in SAP is correct and make corrections if inaccurate.
- Update CRD according to demand from subcons.
- Pull in and push out or cancellation in accordance to rules set for subcons.
- Parking and picking of orders for DDL run.
- Attend to issues of shipping errors.
- Follow-up with the internal departments on missing or incorrect data.
- Ensure subcons sign Delivery Order and collection of Invoices given.
- Ensure subcon’s permit in compliance with Customs rule and regulation.
- Update CCP number in SAP when required.

**Complaint Handling (Quality Notifications and Dispute Management)**
- Co-ordinate relevant corrective actions with Plant or 3PL to replace defect products and close the issue by providing 8D reports, credit notes etc.

**Perform other related duties as assigned by management eg GLSS project etc.**

**The Experience You Will Bring**:
**Requirements**:
**- ** Diploma or above; equivalent with few years of relevant Customer Service experience.**:

- ** Good PC skills are necessary including Microsoft Excel, Word & Outlook.**:

- ** Knowledge of SAP is an advantage or knowledge in ERP system would be preferred.**:

- **
Problem Solving and good negotiation skills: Offer solutions and efficient responses to meet customer requirements operating within the company guidelines and goals.**
- ** Decision Making: Make efficient decisions meeting customer requirements following company policies and business guidelines.**:

- ** Communication skills to liaise with internal and external contacts.**:
**What Will Put You Ahead**:
**- ** Customer Service experience preferably gained in electronic industry is an advantage.**:
LI-GT1

**JOB DETAILS**:
Location

Jurong Town, South West

Company

Molex

Career Field

Supply Chain

Job Number

126130

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