Service Desk Manager – IT Solutions Helpdesk

2 days ago

Eastbourne, East Sussex, United Kingdom Sussex Recruitment Full time £30,000 - £60,000 per year
Job Description

Sussex Recruitment is recruiting for an experienced Service Desk Manager to head up their in-house Service Desk team. Delivering a comprehensive portfolio of intelligent services & solutions to both enterprise & education sectors, you and the team will provide a high level of support and expertise to Clients. Our client is a dynamic and enterprising technology provider. The successful applicant will have a demonstrable track record of maintaining strong relationships with customers, within an IT Helpdesk environment.

The role also demands the ability to successfully identify opportunities to expand the current offering within existing customers, generating revenue from add-on business. Strong experience of defining, monitoring and managing Service Level Agreements (SLAs) is essential for this role, within an IT services/solutions business.

Responsible for the daily operation of the Service Desk team consisting of 1st & 2nd Line Technical Consultants. Managing the Technicians workloads, scheduling of the technical calendar and managing the tickets based on urgency and technically availability.

As well as a strong grounding in service delivery management, this role also requires a solid technical understanding of IT infrastructure including technologies such as VMware, Citrix, storage and Microsoft technologies. Previous experience of working with Cisco, including selling their services and products would be highly desirable for this opportunity. The successful applicant will have excellent interpersonal skills, the ability to negotiate with customers and build long-lasting, profitable relationships.

Strong technical background required covering: windows server management: Active Directory:Exchange/Office 365:TCP/IP, DNS/DHCP: VMWare – vSphere: RES-Product Suite:Microsoft HyperV: Veeam: SAN & Storage Technologies

We endeavour to respond to all applications; however, due to the large volume this isn't always possible. If you haven't heard from us within seven days, please assume you have not been successful for this particular role. Thank you for your interest and please continue to look at our website for future opportunities. 

  • Engineering Manager

    2 days ago

    Eastbourne, East Sussex, United Kingdom Hyper Recruitment Solutions Full time £80,000 - £90,000 per year

    ROLE OVERVIEWWe are currently looking for an Engineering Manager to join a leading pharmaceutical company based in the East Sussex area. As the Engineering Manager, you will be responsible for ensuring the smooth operation and compliance of all premises, equipment, and systems.KEY DUTIES AND RESPONSIBILITIES:Your duties as the Engineering Manager will be...

  • Solution Architect

    2 weeks ago

    Eastbourne, East Sussex, United Kingdom Hastings Direct Full time £60,000 - £120,000 per year

    We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. Over the past few years, we've made significant investments in our data and tech capabilities, particularly within our CIO function. Our CIO team is at the forefront of driving innovation and ensuring our technology infrastructure supports our ambitious...

  • Regional Clinical Services Manager

    2 days ago

    Eastbourne, East Sussex, United Kingdom iO Associates Full time £45,000 - £56,000 per year

    Role:Regional Clinical Services ManagerType:PermanentSalary:Up to £56,000 per annum, depending on experienceLocation:Remote with regional travel (South East Coast of England - (within 1 hour of Brighton))iO Associates are partnering with a leading provider of advanced diagnostic imaging solutions who are looking for a Regional Clinical Services Manager to...

  • Oracle HCM Service Transition Lead

    1 week ago

    Eastbourne, East Sussex, United Kingdom Trust In SODA Full time £65,520 - £82,200 per year

    Oracle HCM Service Transition Lead – HIRING ASAPStart date: ASAPDuration: 10-month contractLocation: 2 days in either office (Havant, Reading or Thatcham) & 3 days remote workingRate: £620 - £645 per day inside IR35SummaryWe are seeking an experienced Service Transition Lead to manage the transition of services for a major Oracle HCM Cloud...

  • Registered Service Manager

    4 days ago

    Eastbourne, East Sussex, United Kingdom NFP People Full time £46,000 - £60,000 per year

    Registered Service ManagerA Registered Service Manager job to lead a 16+ therapeutic supported accommodation service for unaccompanied asylum-seeking young people.Position:Registered Service ManagerSalary:£46,000 per annumLocation:East SussexHours:Full-time, Monday–Friday, 9am–5pm, plus on-callClosing date:12th December 2025About the roleThis is an...

  • Professional Services Engineer

    2 days ago

    Eastbourne, East Sussex, United Kingdom Colossus Recruitment Full time £40,000 - £60,000 per year

    Professional Services Engineer – IT Infrastructure 6 month fixed term contract. Hybrid working and clients sitesVMware / Hyper-V Server and SAN , Microsoft 365 administration, Windows Server (Active Directory, DNS, GPOs)Location: South East England (with travel across the UK)Salary: Competitive + Excellent BenefitsOur client is a leading organisation in...

  • Guest Relations Manager

    6 days ago

    Eastbourne, East Sussex, United Kingdom Elite Hotels Full time

    Job Ref: ELI3039Branch: The Grand Hotel, EastbourneLocation: The Grand Hotel, Eastbourne, EastbourneSalary/Benefits: Competitive Salary, plus a share of the service charge*Contract type: PermanentHours: Full TimeHours per week: 40Posted date: 21/10/2025Closing date: 04/12/2025The Grand Hotel in Eastbourne are recruiting for aGuest Relations Manager - Full...

  • Practice Manager, Emergency Duty Service

    2 weeks ago

    Eastbourne, East Sussex, United Kingdom East Sussex County Council Full time £30,000 - £60,000 per year

    Are you a dynamic social work leader ready to make a real difference? We're looking for a Practice Manager to lead, inspire, and support a dedicated team delivering high-quality social work services for children and families.We are looking for a Practice Manager (12-month fixed-term) to lead and support Children's Services Emergency Duty Team.The Practice...

  • Practice Manager, Emergency Duty Service

    6 days ago

    Eastbourne, East Sussex, United Kingdom East Sussex County Council Full time £30,000 - £50,000 per year

    Are you a dynamic social work leader ready to make a real difference? We're looking for a Practice Manager to lead, inspire, and support a dedicated team delivering high-quality social work services for children and families.We are looking for a Practice Manager (12-month fixed-term) to lead and support Children's Services Emergency Duty Team.The Practice...

  • Quality Manager

    1 week ago

    Eastbourne, East Sussex, United Kingdom Edwards Full time £50,000 - £80,000 per year

    Quality ManagerFunctional area: OtherLocation: UK - United KingdomCity: EastbourneCompany name: Edwards LtdDate of posting: Nov 10, 2025Your roleAn exciting opportunity has arisen for a Quality Manager to join the Edwards team based at Product Company Eastbourne.As a Quality Manager, your mission is to to manage customer and business partner expectation on...