Oracle HCM Service Transition Lead

2 weeks ago

Eastbourne, East Sussex, United Kingdom Trust In SODA Full time £65,520 - £82,200 per year

Oracle HCM Service Transition Lead – HIRING ASAP

Start date: ASAP

Duration: 10-month contract

Location: 2 days in either office (Havant, Reading or Thatcham) & 3 days remote working

Rate: £620 - £645 per day inside IR35

Summary

We are seeking an experienced Service Transition Lead to manage the transition of services for a major Oracle HCM Cloud implementation, covering Core HR and Payroll modules. The role will ensure that new Cloud services are transitioned seamlessly into steady-state support while maintaining coexistence with the existing Oracle E-Business Suite (EBS) on-premises ERP modules. The Service Transition Lead will work closely with the System Integrator, business stakeholders, existing IT Support teams and IT service management teams to establish sustainable service models, operational readiness and governance, and knowledge transfer.

Responsibilities

  • Service Transition Planning & Governance
  • Own and deliver the service transition plan aligned with the program milestones (SIT, FVT/UAT, PCT, Dress Rehearsal, Go-Live).
  • Define operational readiness criteria, working along the existing IT and Business teams to ensure these services meet the required acceptance.
  • Establish governance for managing coexistence between Oracle HCM Cloud and Oracle EBS

Operational Readiness & Support Model
- Define and implement the Target Operating Model (TOM) for support, covering both Cloud and on-premises systems.
- Oversee knowledge transfer, training, and documentation for internal IT and business support team.
- Ensure the service desk and support partners are trained, tooled, and ready to support new services from day one.

Key Skills

  • Demonstrated experience as a Service Transition Lead or similar role in large-scale ERP/HCM programs.
  • Strong background in IT Service Management (ITIL) and service transition disciplines.
  • Proven ability to establish and embed support models for Oracle HCM Cloud and Oracle EBS coexistence.
  • Experience working with system integrators (preferably Oracle) and coordinating across business and IT teams.
  • Excellent stakeholder management, communication, and leadership skills.
  • Strong understanding of HR and Payroll processes and their business criticality.

Desirable Skills

  • ITIL v3/v4 certification.
  • Background in Oracle EBS ERP modules.
  • Familiarity with cloud operations, SaaS service models, and vendor management.

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