Guest Relations Manager

6 days ago

Eastbourne, East Sussex, United Kingdom Elite Hotels Full time

Job Ref: ELI3039

Branch: The Grand Hotel, Eastbourne

Location: The Grand Hotel, Eastbourne, Eastbourne

Salary/Benefits: Competitive Salary, plus a share of the service charge*

Contract type: Permanent

Hours: Full Time

Hours per week: 40

Posted date: 21/10/2025

Closing date: 04/12/2025

The Grand Hotel in Eastbourne are recruiting for a

Guest Relations Manager - Full Time

to join our friendly team

Live in accommodation available

Overview:

To act as front-line person between our Guests and Front Desk for all guests'expectations and to be part of a warm, caring and professional team member working closely alongside with Reception, Concierge and Reservations. The role does require to carry out Duty Management shifts.

Hours of work will be 40 hours per week, working five days out of seven, including weekends and evenings, so flexibilty is required.

Key Responsibilities:

  • A background in dealing with customer service.
  • Has a proactive interest in genuine hospitality, be confident, discreet and positive.
  • Act as the liason between Concierge and Reception, ensuring smooth running of guests expectations.
  • Good command of English, be an excellent communicator
  • Well organised with proven problem solving skills, have the confidence to deal with guest issues and display attention to detail.

Standing majestically along the Eastbourne seafront, The Grand Hotel is the only 5-star coastal hotel in the South East. The grandeur inside is typified by the breathtaking great hall, 152 bedrooms/suites and two award winning restaurants. A favourite with families, quality and service is paramount whether you are taking a dip in the outside pool, having afternoon tea or indulging in a spa treatment.

The Hotel:

Affectionately known as 'The White Palace', The Grand Hotel in Eastbourne has a well-earned reputation for excellence. With over 150 rooms, an award winning restaurant and 17 fully equipped meeting rooms, the hotel is able to cater for every occasion.

Why work at The Grand Hotel:

As an accredited Investor in People, we are dedicated to the development of our staff. Many of the team started out in junior roles, but have been offered training and promotional opportunities as their skills have grown. We are very fortunate to have a large percentage of long-term team members able to offer their experience and expertise to the next generation of hospitality professionals – this could be you

Benefits

To support our staff we offer:

  • Meals are provided by our talented kitchen team
  • We have amazing recognition awards for exceptional customer service
  • Reduced price stays in all of our hotels – where you are treated like a guest no matter who you are

For full details of the benefits on offer please check our website:

If you feel that you can rise to this challenge, then please submit your application as soon as possible. We reserve the right to close the role early if sufficient applications are received.

  • service charge is dependent on sales performance and not guaranteed

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