Technical Analyst

Job Description
Location:
Progressive Bldg Soc, Progressive House, 33-37 Wellington Place

Who are we?
Working for Progressive offers you the opportunity to be part of a leading home-grown organisation with a proud reputation for customer service excellence. As a nurturing employer, we believe in supporting staff brings their whole selves to work in an inclusive environment where diverse needs are recognised and respected.

The Society is continuing to modernise and improve through its operational resilience processes, strong customer experience including self-services capabilities, integration between platforms, automation of processes, supporting our community and caring about our environmental impact.

As a small team working on enterprise solutions, we are looking for the successful candidate to strengthen our internal processes and to work collaboratively with colleagues across the Society. The IT and change team is heavily involved in the programme of work to ensure business continuity as the new digital services become the new way of working.

This is a brilliant opportunity to join a forward thinking financial services organisation where IT isn't just a support function it is at the heart of how we deliver for our members and colleagues.

What are we looking for?
We are looking for a Technical Analyst who is passionate about making technology work smarter, someone who thrives on solving puzzles, fine tuning systems, and helping people get the very best out of the tools they use every day.

You are curious, logical, and love a challenge. You get satisfaction from solving problems, understanding how systems tick, and making a real difference for users.

You are great at spotting patterns others might miss, and you bring an organised, methodical approach balanced with creativity and initiative. You value teamwork, open communication, and a positive attitude.

We welcome applicants from all backgrounds and thinking styles especially those who approach challenges differently. Neurodiverse talent is highly valued here.

What will you be doing?
An exciting opportunity has arisen within the IT department for a Technical Analyst. This role will be based in Head Office and will be a
blend of office and home working.
You will report to the IT Operations Lead, and play a key role in keeping our enterprise systems running efficiently and evolving with the business. You will dive into how our applications work, uncovering ways to make them faster, smarter, and more reliable. You will work across the full lifecycle: troubleshooting, designing, configuring, testing, and ensuring smooth transitions from project delivery to business-as-usual.

What is on offer?

• Attractive Salary and benefits
• Discretionary Company KPI Bonus Scheme
• Annual leave starting at 37 days per annum inclusive of bank holidays
• Day off for birthday
• Contributory Pension Scheme (up to 20% employer contribution)
• Life Assurance Scheme and Group Income Protection
• Health Cashback plan
• Employee Assistant Programme
• Wellbeing promotion and health initiatives
• Volunteering opportunities
• Excellent culture and investment in personal development

About The Role
Key Duties

• Deliver second and third line application support across core business systems.
• Investigate, troubleshoot, and resolve issues but keeping performance and reliability front and centre.
• Collaborate with colleagues, developers, and third party partners to design and roll out improvements.
• Support configuration and testing for new or updated applications and functionality.
• Create test cases, document business processes, and drive quality throughout change delivery.
• Propose automation first, efficient solutions that make everyday work simpler and smarter.
• Capture lessons learned and champion continuous improvement.

Skills Needed
Technical, People, Servicing

About The Company
Careers at Progressive We know that looking for a career means so much more than just finding a job. At Progressive, we want to help you find your happy place to work. We firmly believe in encouraging our employees to achieve the right balance between their work and personal lives, delivering access to and promoting family-friendly policies. This not only increases employee satisfaction but also enables Progressive to meet the needs of our Members and supports the Society in being positioned as one of the most successful financial institutions in Northern Ireland.

Company Culture
To work for Progressive is to be part of something special. We strive to nurture and develop our employees in the evolving and fast paced financial services industry. Outlined below are a list of the reasons why we feel Progressive is a great place to work: We aim to provide an inclusive and respectful working environment, where everyone recognises the importance and impact of teamwork. We celebrate staff diversity and work hard to ensure that our staff members feel valued as individuals and respected for their contribution to our success. We offer opportunities for our staff to work at the heart of our communities and make real differences to our Members' lives. We do not subscribe to a long-hours culture, instead valuing family life and supporting our staff to balance work and family commitments.

Required Criteria

• Strong experience in IT application support within a development or enterprise environment.
• Solid second or third line support background comfortable logging, investigating, configuring, and resolving incidents.
• Hands-on SQL experience, including query writing.
• Skilled in application support, configuration, testing, and working with external partners.
• Degree in an IT related discipline

Desired Criteria

• Experience with Sopra Banking Solutions, Summit, or Activate Frontline.
• SaaS administration and configuration know how.
• Familiarity with Unix/Linux environments.
• Knowledge and understanding of the ITIL framework

Closing Date
Tuesday 11th November, 2025

Contract Type
fulltime

Salary
Based on Experience