General Operations Manager

Job Title: General Operations Manager

Reports To: Managing Director

Job Type: Full-Time | On-site (Multiple Sites)

Role Overview

The General Operations Manager will oversee day-to-day operational activities across the Group, ensuring that all departments — including maintenance, construction, cleaning, and property management — function efficiently, safely, and in alignment with company standards.

This role requires a proactive, hands-on leader with strong organisational, problem-solving, and communication skills. The ideal candidate will drive operational excellence, ensure compliance with all regulatory requirements, and foster collaboration across departments to support the company's continued growth and success.

Key Responsibilities

Operational Leadership

• Oversee and coordinate maintenance, cleaning, construction, and property operations across all company sites.
• Lead and manage department heads, supervisors, and operational teams to deliver high-quality, efficient, and cost-effective services.
• Plan, prioritise, and allocate resources to meet operational goals and deadlines.
• Conduct daily or weekly operational meetings with the Managing Director to review progress and address key issues.
• Approve timesheets, expenditures, and project budgets within delegated authority.
• Ensure business continuity through effective planning, scheduling, and communication across all departments.

Quality Assurance & Compliance

• Ensure all company operations comply with legal, safety, and industry regulations.
• Conduct regular property, site, and operational inspections to identify areas for improvement.
• Maintain accurate records, reports, and performance documentation.
• Monitor and report on Key Performance Indicators (KPIs) to drive continuous improvement and accountability.
• Oversee procurement, inventory, and contractor management processes to ensure cost control and quality delivery.

Health, Safety & Wellbeing

• Promote a strong health and safety culture across all operations.
• Implement, monitor, and enforce compliance with H&S legislation and company policies.
• Respond promptly to safety incidents or concerns and ensure corrective measures are implemented.
• Foster a positive and inclusive work environment that supports employee wellbeing and engagement.

Project & Financial Management

• Oversee operational projects from planning to completion, ensuring they meet scope, budget, and timeline requirements.
• Manage operational budgets, cost tracking, and financial reporting.
• Prepare and review project proposals, contracts, and expenditure plans.
• Ensure transparent, accurate handling of departmental finances and company assets.

Governance & Development

• Work closely with internal and external stakeholders, including architects, engineers, contractors, and local authorities.
• Ensure all operations adhere to company policies, governance frameworks, and compliance standards.
• Identify skill gaps and implement training and professional development initiatives.
• Champion continuous improvement, innovation, and efficiency throughout the organisation.

External Relations & Stakeholder Engagement

• Serve as a key point of contact for clients, suppliers, and regulatory bodies.
• Build and maintain positive relationships with partners, contractors, and local authorities.
• Represent the company professionally in meetings and community engagements.
• Support company reputation and service quality through effective communication and operational delivery.

Qualifications & Experience

• Bachelor's degree in Business Management, Operations, Project Management, or a related field.
• Proven experience in a senior operational or general management role, ideally within property, construction, or facilities sectors.
• Strong leadership and people management skills.
• Excellent organisational, analytical, and communication abilities.
• In-depth understanding of health and safety, compliance, and quality control processes.
• Demonstrated experience in budgeting, financial management, and strategic planning.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• A proactive, solution-focused mindset with a strong commitment to excellence.
• Full UK driving licence (required).

Job Type: Full-time

Pay: £40,000.00-£70,000.00 per year

Benefits:

• Company pension

Ability to commute/relocate:

• Lincoln LN5 8AD: reliably commute or plan to relocate before starting work (required)

Experience:

• Construction: 5 years (required)

Licence/Certification:

• Driving Licence (required)

Work Location: In person