Ardbeg House Receptionist

As part of LVMH / Moët Hennessy, The Glenmorangie Company crafts, distributes and markets two of Scotland's most acclaimed single malt whiskies. Glenmorangie is famed as the leading Highland single malt, renowned for its smooth, complex, and accessible taste, its mastery of wood in cask maturation, and its industry leading whisky innovation. Ardbeg is the ultimate Islay whisky and the smokiest of all Scotland's Single Malts – and is also famed for its unorthodox, envied, and untamed brand.

Ardbeg House on the beautiful Scottish island of Islay, is seeking a dedicated Receptionist to showcase Ardbeg at Ardbeg House through delivering all aspects of guest service operations. To offer a positive, friendly and professional image in all contact with visitors, customers, suppliers and colleagues in order to create brand fans and drive revenue/profit.

Job Responsibilities

• Passionately advocate and act as an ambassador for the House/Ardbeg brand
• Manage the check in process including welcome, room/hotel show-round and confirmation of guest requirements
• Manage check out process to include billing process and feedback
• Assist and support other operational teams
• Educate guests on what the House/local area has to offer
• Act as concierge for guests needs to ensure an enjoyable stay – booking of travel, distillery tours etc.
• Ensure dining is booked for all guests
• Book third party activities for both MH and private guests as directed
• Manage and respond to all House e-mail traffic
• Ensure that Property Management System is accurate and up-to-date and liaise with HLS to correct any errors
• Ensure consumables (stationary etc) are kept at the right stock levels
• Ensure all Health & Safety policies and procedures for the Islay Hotel are understood and adhered to
• Ensure that the necessary accident and incident reports, and routine inspections are completed, logged, and communicated as required
• Ensure that all staff and guests follow the fire safety and emergency procedures, including evacuation procedure

Profile
Professional/Technical Experience: Experienced in operating in busy operational environment Experienced in operating when precision and detail are required Experienced in offering a high level of customer service Can't be afraid of technology Embraces technology and uses it to maximise efficiency Key Competencies: Good sense of humour – needs to reflect the brand through their tone of voice Proactively offers solutions to challenges Ability to connect easily with people Wants to be involved and engaged in seeing the business continue to go from strength to strength

Additional Information
About us:
At Glenmorangie, we aspire to embrace the broadest view of diversity, equity, and inclusion to build teams that are reflective of our customers and consumers, and that celebrate and maximise the uniqueness of every employee.

To reflect the diverse needs of our workforce, we offer a range of life friendly, inclusive policies including flexible working arrangements and generous leave entitlements. We are committed to supporting the mental health of our workforce and providing a safe space to talk about our wellbeing. We also champion physical wellbeing, offering employees discounted gym memberships.

We are a Disability Committed Employer and offer a guaranteed interview to applicants who consider themselves to be disabled and who meet the minimum requirements for the job.

Applications will close on Friday 14th November 2025.
Please submit a CV and Covering Letter, stating your desired salary,
notice period, and whether you wish to apply through the Disability Confident Scheme.
Package
: Competitive salary and benefits package.

NOTE
: Only candidates with a suitable profile will be contacted for further discussions about the position.