Receptionist
6 days ago
**Position**:Receptionist
**Department**: Reception
**Line Manager**: Reception Manager
**Direct Reports**:Yes
**Working Hours**: 40 per week
**Working Days**:5 Days Over 7 Including Weekends
**Salary**: £11.00 per hour
We are on the search for an enthusiastic, passionate, and dynamic individual to join us at Sonas Hotel Collection as **Receptionist **at **Duisdale House Hotel.**
**About the role**:
At Sonas Hotel Collection, our mission is to deliver great highland hospitality to our guests, colleagues and neighbours. The word Sonas is Gaelic for Happiness, and happiness is our aim.
As the Receptionist, you will work closely with the Reception Manager ensuring we deliver a guest experience of the highest calibre. You are responsible for the day to day guest satisfaction and support. Alongside the Reception Manager, you will also work closely with all other hotel departments and central support functions to ensure the overall success of the business.
**A snapshot of your key responsibilities**:
- Check in / out of all guests of the business.
- Answering questions / queries from all guests of the business.
- Sharing local knowledge and information with all guests of the business.
- Ensuring adherence to all current legislation including but not limited to Health & Safety.
- Ensuring guest satisfaction in all areas of the business, and resolution / escalation of any guest concerns or complaints.
- Processing of payments in a timely and efficient manner.
- Promote a positive people culture through effective communication.
**Key requirements for this role**:
- Previous experience in a similar role.
- A passion for hospitality and a drive to grow and develop yourself and those around you.
- Fantastic communication skills.
**What’s In It For You?**
- Staff Accommodation if necessary - rates to be discussed during interview.
- Additional holiday allowance for your birthday.
- 50% food discount in all our restaurants.
- Staff rates across all our hotels.
- Access to Health Assured which hosts a wealth of informational tools and support across many areas including:
- Financial Wellbeing
- Mental Health
- Exercise
- Heathy Eating
- Ongoing personal development with access to internal and external training programmes.
**Salary**: £11.00 per hour
**Benefits**:
- Additional leave
- Company events
- Company pension
- Discounted or free food
- Employee discount
Schedule:
- Weekend availability
Ability to commute/relocate:
- Isle of Skye, IV43 8QW: reliably commute or plan to relocate before starting work (required)
Work Location: One location
Reference ID: SHC - DUI - REC
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