Senior Carer

Job Purpose

The Senior supports the Home Manager in the overall running of the residential home, ensuring high-quality care and compliance with regulatory standards. The role involves leading and managing staff, overseeing day-to-day operations, and maintaining a safe, supportive environment for residents.

Key Responsibilities:

1. Leadership & Staff Management:

• Support and deputise for the Home Manager in their absence.
• Supervise and mentor staff, ensuring high performance.
• Assist with recruitment, training, and staff development.
• Maintain and audit staff HR files
• Conduct regular team meetings and staff appraisals.

2. Resident Care & Wellbeing:

o Ensure residents receive person-centred care in line with their care plans.

o Monitor and improve care standards to enhance residents' quality of life.

o Build positive relationships with residents and their families.

o Address residents' complaints or concerns promptly.

o Support with family meetings and reviews.

3. Compliance & Quality Assurance:

• Ensure compliance with CQC (Care Quality Commission) regulations.
• Ensure compliance with local authorities and external agencies.
• Maintain accurate care records, risk assessments, and incident reports.
• Implement and monitor policies, procedures, and safeguarding protocols.
• Conduct internal QA audits and support inspections.
• Monitor the quality of care being provided through spot checks, and feedback from Resident's and families.

4. Operational & Financial Management:

• Ensure adequate staffing levels for safe care delivery.
• Oversee stock management (medications, PPE, supplies).
• Maintain health & safety standards across the home.

5. Communication & Stakeholder Engagement:

• Liaise with external healthcare professionals and local authorities.
• Work closely with the Home Manager to ensure the service meets its contractual obligations and performance targets.
• Promote a positive image of the home within the community.
• Attend management meetings and provide updates to senior leadership.

Skills, Experience, and Qualifications

• Required Skills:
• Strong leadership and team management skills, with experience in supervising or managing staff.
• Excellent communication and interpersonal skills, with the ability to build relationships with Resident's, families, and professionals.
• Knowledge of person-centred care, safeguarding, and relevant legislation (e.g., the Mental Capacity Act, Health & Safety).
• Ability to work flexibly, manage multiple priorities, and respond to the changing needs of the service.
• Desirable Experience:
• Previous experience working in a Residential care or with individuals with complex needs, physical impairments or mental health conditions.
• Experience in conducting risk assessments and developing care plans.
• Proven track record in handling incidents and crisis situations.
• Qualifications:
• NVQ Level 3 in Health and Social Care (or equivalent) – Required.
• NVQ Level 5 in Leadership and Management (or willingness to work towards) – Desirable.
• Relevant training in safeguarding, medication administration, first aid, and relevant conditions

Personal Attributes

• Compassionate, empathetic, and committed to improving the quality of life for individuals with support needs.
• Strong organisational skills and attention to detail, with the ability to work autonomously and as part of a team.
• The personal drive to meet deadlines
• Proactive and solution-oriented, with a positive attitude toward challenges.

Key Performance Indicators (KPIs)

1. Resident Care & Satisfaction:

• 90%+ resident satisfaction in surveys.
• Zero unresolved complaints within agreed timeframes.
• 100% compliance with personalised care plans.

2. Staff Performance & Retention:

• Less than 10% annual staff turnover.
• 95%+ compliance with training and development plans.
• 100% completion of staff supervisions on time.

3. Compliance & Safety:

• Zero major non-compliance issues in CQC audits.
• 100% adherence to health & safety policies.
• All incidents and safeguarding concerns reported and resolved within set timeframes.

4. Financial & Operational Efficiency:

• 100% medication stock compliance (no shortages or errors).
• Adequate staffing levels maintained 95% of the time.

5. Leadership & Continuous Improvement:

• Implementation of at least 2 improvement initiatives per year.
• 100% participation in management meetings and decision-making.

Job Type: Full-time

Pay: From £13.50 per hour

Benefits:

• Company pension
• On-site parking

Work Location: In person