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IT Support Engineer

2 weeks ago

Abercynon, Rhondda Cynon Taf, United Kingdom PSi Talent Full time £30,000 - £50,000 per year


IT Support Technician

Our global manufacturing client are looking for a IT Support Engineer to join their team on a permanent basis. The site are going through an exciting period of growth and this is a really exciting opportunity from those in IT. If you like working along side creative people - working to a common goal, watching out for one another, and caring about making a difference in the lives of people all over the world; then come and apply

IT Support Technician Benefits: 

  • Discounted Gym membership
  • Life assurance
  • Fresh fruit and hot drinks
  • WFH (set days)
  • Cycle to work scheme
  • Company share-save scheme (eligible after a qualifying period)
  • Contributory pension scheme
  • Medical Cover
  • Performance related Incentive Bonus Scheme
  • Free Parking

IT Support Technician Hours of Work: Monday to Friday, permanent days.

IT Support Technician duties include:

  • Be the first point of contact for IT issues. Take ownership of IT issues and follow them through to ensure they are complete even if passed to another colleague in the IT team.
  • Work within a virtual team to provide support to staff around the global with IT issues escalating where necessary to other teams. You are responsible for any escalated calls and will ensure that these are resolved acceptably to both parties.
  • Support local systems such as servers, storage telecoms and networking.
  • Manage company phone systems and time clock systems.
  • Responsible to ensure adequate backups are completed.
  • Monitor the availability of global systems through existing portals and log/resolve/escalate issues.
  • Providing technical assistance and training to computer users on the application software, hardware, and computer services.

IT Support Technician skill & experience

  • Knowledge of Microsoft Windows client and server operating systems to Windows 10 client and Windows Server 2016.
  • Knowledge of VMware vSphere infrastructure.
  • Knowledge of HP server and storage technologies.
  • Experience of working in a global multinational company.
  • Knowledge of VOIP and PBX systems.
  • Knowledge of Office 365 and its applications.
  • Knowledge of Backup Exec.

PLEASE NOTE SPONSORSHIP IS NOT PROVIDED