Customer Assistant

In Store

Store

Chichester

Location

Chichester, West Sussex

Contract type

Permanent

Position type

Part Time

Salary

£12.60 p/h

Closing date: 11th February 2026

How We Hire

Everyone is welcome at M&S. No exceptions. It's your background, abilities and differences that make you, uniquely you. And when you're part of M&S, that individuality has the potential to make waves.

About the role

This section tells you all you need to know about the position and its responsibilities, outlining everything we hope to see in a successful candidate.

All the details

Work Pattern

Week 1

Monday 08:45-12:45

Friday 14:00-18:00

Saturday 11:30-18:00

Week 2

Sunday 09:30-16:00

Monday 07:45-12:45

Friday 14:00-18:00

Under 18 disclaimer To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

Purpose

• To deliver a great experience for your customers across Travel Money and other services, putting customers before task every time

• Champion new ways of working within stores through an open mindset and positive attitude

• Complete tasks and processes that deliver 'best in town' standards

• Serve and sell across all Travel Money and other service channels brilliantly well

• Be the voice of our customer to help us continually improve

Key Accountabilities

• Demonstrate a genuine interest in your customers and build good relationships

• Serve our customers efficiently and brilliantly well

• Deliver 'best in town' standards through presentation standards, availability and keeping the store clean and tidy

• Skilled to utilise all digital tools and communication channels to do the job

• Share customer and colleague feedback to help us do things better

• Share Travel Money knowledge and experience with colleagues to support others in building skill and confidence

• Own your own learning & development and proactively access digital learning solutions

• Know the daily sales targets, priorities, promotions & selling opportunities

• Have great product knowledge to sell and recommend our products and services help our customers

• Proactively engage with customers to understand their needs and make recommendations

• Understand the store priorities and the part you play

• Complete all Travel Money tasks with pace, accuracy and in line with procedures

• Follow safe, legal and financial crime working practices

Key Capabilities

• Understands how M&S operates, it's strategy, future and the role they play

• Committed to delivering excellent work fast with great attention to detail

• Open to and acts on feedback, asking for this regularly

• Sets performance objectives for self in conjunction with line manager and in line with business plans

• Takes accountability for planning and managing own work efficiently to ensure objectives are met

• Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things and suggests improvements

• Effective at communicating; ensures communication is clear and simple

• In control of their own reactions and considers how to share their perspective to create better reaction for team

• Copes well with change and work challenges, recovering quickly from its impact

• Builds positive relationships by being a good listener and getting to know people by establishing a connection

Technical Skills/ Experience

• Contributing to store profitability

• Work to get things done right first time within timescales

• Comprehensive knowledge of Travel Money channels

• Good level of product knowledge and other services

• Up to date knowledge of the commercial operation and brilliant basics

• Good level of digital capability and use of digital tools and applications

• Understand customer needs and spot selling opportunities to delight

• Adapting to change

• Flexible and able to learn quickly

Key Relationships and Stakeholders

• Customers

• Colleagues

• Store Leadership

• M&S Bank Travel Money support team

• BIG

Our Support
Mentorship

It's important to us that our new colleagues feel supported in their roles and can learn from each other. That's why we offer mentorship through our buddy system.

Flexible working

We're a 24/7 business and our working patterns adapt to our customers' needs. Worklife is our flexible working policy that gives colleagues the option for part-time working, a 4-day compressed week, or to job share if it's in the best interests of everyone.

Benefits
Wellbeing hub

Get access to resources to support your wellbeing, including a free virtual GP service.

Colleague Networks

We want you to feel supported, no matter what.

Culture and Heritage Network

Raising awareness of various religions and cultures through events and comms, to educate others and better represent our M&S colleagues and customers.

Family & Carers Network

A support network for parents and carers, offering a space for colleagues to share experiences, exchange ideas, and access useful resources.

Forces Community Network

Supporting colleagues connected to the Armed Forces, aiding their transition to civilian life, and ensuring that they thrive in the workplace.

Cancer Network

Fostering a supportive and inclusive workplace culture, addressing stigma, providing guidance and raising awareness to empower and assist colleagues affected by cancer.

Menopause Network

Initiating and encouraging open conversations about menopause by offering support and sharing experiences.

LGBTQ+ Network

Proactively representing LGBTQ+ issues and opportunities to deliver a truly inclusive place to work and shop for our colleagues and customers.

Gender Equality Network

Addressing gender-related challenges, raising awareness, and driving action to ensure equal opportunities for all.

Health and Wellbeing Network

Providing a safe space for colleagues with all types of health conditions or disabilities and supporting with business initiatives to ensure our stores are truly accessible for our customers.

How to Apply

Here's what to expect at each stage of the application process. This can change depending on the role you've applied to. If you need any reasonable adjustments made at any stage, let us know and we can help.

Send us your application

Fill in our short application form and hit submit.

Online assessment

We'll invite you to take part in an online assessment. This could be before or after your interview.

In-person assessment centre

We'll invite you to an in-person assessment centre or an interview. This process may differ depending on the role you've applied to.

Decision

After we've decided, we'll be in touch. If you've been successful, we'll officially invite you to join the team and let you know the next steps.

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