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Customer Services Administrator

2 weeks ago

Chichester PO JG, United Kingdom Green Wood Parks Full time

Job Summary

Island Meadow Parks is a family business that owns holiday caravan parks in the UK. The administration work for all the parks is handled by a small and friendly team at our head office in Bracklesham Bay, near Chichester in West Sussex. We are looking for an organised, friendly and enthusiastic person, to join the team and help us provide excellent service to our customers.

Responsibilities

  • Responding to telephone, email, face to face, and social media enquiries
  • Writing letters and general office admin
  • Processing bookings and payments, and chasing debtors
  • Liaising with suppliers, ordering products, and managing office supplies
  • Handling caravan sales enquiries, booking caravan transport and logging aftersales faults
  • Updating our web site, maintaining our web store and posting online adverts
  • Investigating issues and managing complaints
  • Maintaining our Health & Safety records
  • Assisting the Company Directors and supporting other staff

Qualifications

  • Excellent communication and interpersonal skills
  • A good level of spoken and written English
  • A good telephone manner
  • Good computer and keyboard skills
  • Good experience using Word and Excel
  • Good experience using the internet, email and social media platforms
  • Experience using database systems
  • Organised, accurate, versatile and helpful
  • Positive, friendly, with a good sense of humour
  • Able to manage customer expectations and prioritise workloads effectively
  • A willingness to learn new skills
  • Knowledge of the holiday park industry would be an advantage, but is not essential

Job Types: Full-time, Permanent

Pay: £26,000.00-£32,000.00 per year

Benefits:

  • Casual dress
  • On-site parking

Work Location: In person