Associate IT Support Specialist-UK

7 days ago


Harrogate, North Yorkshire, United Kingdom Certinia Full time

Associate IT Support Specialist

Location: Harrogate - Office based

WHO WE ARE

Certinia delivers a Services-as-a-Business platform that powers and connects all aspects of services operations, from services estimation and delivery to customer success management and financial planning and accounting. The company's Professional Services Automation (PSA), Customer Success (CS), and Financial Management (FM) solutions—delivered on Salesforce's leading cloud platform—provide the ability to run a connected services business, deliver with intelligence, and achieve business agility. Headquartered in Austin, Texas with presence around the world, Certinia is backed by Haveli Investments, TA Associates, General Atlantic and Salesforce Ventures. For more information, visit

THE ROLE

Focussed on excellent customer service for your colleagues at Certinia, you will provide outstanding IT support and service. You will confidently deliver knowledge and solutions in macOS, Windows OS technology and a range of SaaS solutions to an audience with differing levels of technical skill. You will be an active listener, inquisitive and have good communication skills. Your attention to detail will be strong, closely follow processes and you will value the accuracy of your work. You will contribute to the operational success and continual improvement of the global IT Operations team whilst driving your own individual set goals.

WHAT YOU WILL DO IN THIS ROLE

  • Provide a superior onboarding experience for new starters in the company
  • Delivery IT knowledge and training sessions
  • Configure, maintain and troubleshoot Apple macOS and Windows laptops
  • Provide excellent first line IT support to colleagues, contractors and partners at Certinia
  • Log, maintain, and escalate helpdesk requests within the IT ticketing system, ensuring adherence to established service level agreements (SLAs)
  • Write and maintain IT documentation and knowledge articles for internal and employee use
  • Maintain directories in SaaS solutions that support Certinia endpoints
  • Support BYOD and company supplied smartphones (iOS and Android)
  • Support the IT compliance objectives for Certinia
  • Execute tasks and contribute to projects

WHAT YOU NEED TO BE SUCCESSFUL IN THIS ROLE

  • Have excellent customer service and communication skills
  • Strong organizational skills and ability to prioritize tasks effectively
  • Highly observant and detail oriented
  • The ability to think logically and solve problems
  • Ability to work in a team environment
  • Focused on delivering a superior experience
  • A passion for technology
  • A good understanding of Apple, Android and Windows hardware and software

  • Support Worker

    7 days ago


    Harrogate, North Yorkshire, United Kingdom Support Solutions Full time £26,900 - £29,100 per year

    FEMALE ONLY – HARROGATE – NON SPONSORS ONLYAbout the RoleWe are looking for a compassionate and reliable Support Worker to join our friendly team providing high-quality care and support to individuals in the Harrogate area. This is a rewarding opportunity to make a real difference in people's lives, supporting them to maintain their independence and...


  • Harrogate, North Yorkshire, United Kingdom Northrop Grumman UK Full time £52,900 - £79,300 per year

    UK CITIZENSHIP REQUIRED FOR THIS POSITION: YesRELOCATION ASSISTANCE: No relocation assistance availableCLEARANCE TYPE: UK-Highest Level of Government ClearanceTRAVEL: Yes, 10% of the TimeSalary: £52,900 - £79,300Responsibilities Include But Are Not Limited ToPrincipal Operations Support Engineers perform and oversee operational systems analysis, monitor...


  • Harrogate, North Yorkshire, United Kingdom MMC Recruitment Full time £100,000 - £150,000 per year

    New Requirement Associate / Senior Quantity Surveyor Location: North YorkshireAre you an experienced Associate or Senior Quantity Surveyor with 10+ years experience and ready to take the next step in your career?This is a standout opportunity to join a long-established, forward-thinking construction consultancy recognised for delivering innovative,...


  • Harrogate, North Yorkshire, United Kingdom Support Solutions Full time £39,200 - £49,400 per year

    Company OverviewSupport Solutions is one of the UK's fastest-growing home care providers, dedicated to delivering personalised, outcome-focused support to individuals across various regions. Our mission is to transform care delivery, ensuring every client receives compassionate, high-quality support tailored to their unique needs.We're seeking a female...

  • Office Manager

    5 days ago


    Harrogate, North Yorkshire, United Kingdom Compass Group UK & Ireland Full time

    BenefitsWe ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:Free gym, Swimming Pool and parkingSubsidised meals on duty5 days out of 7 - Days onlyContributory pension schemeGrow your career with our Career Pathways and MyLearning programmesQuick access for you and your...


  • Harrogate, North Yorkshire, United Kingdom Lincoln Memorial University Full time £42,000 - £90,000 per year

    Job DescriptionThe Learning Specialist for the Lincoln Memorial University-DeBusk College of Osteopathic Medicine ( LMUDCOM )is responsible for providing individual student academic skill strategies and support for students to successfully pass the OMSI and OMSII curriculum, written licensing exams and rotation-related exams prior to graduation.Required...


  • Harrogate, North Yorkshire, United Kingdom Michael Page Full time £40,000 - £80,000 per year

    My client is seeking a Quality Specialist to oversee the company's quality and compliance framework across multiple European subsidiaries. This role ensures adherence to ISO standards and legal, regulatory, and quality obligations while driving continuous improvement initiatives.Client DetailsThe client is a dynamic, international organisation operating in a...

  • Handover Specialist

    7 days ago


    Harrogate, North Yorkshire, United Kingdom Carlingo Full time £24,000 - £40,000 per year

    A unique opportunity to join a fast growing, independent used car retailer based in Harrogate.At Carlingo we sell hand-picked, quality used cars with great specification and superb provenance. We strive to deliver outstanding, honest and reliable customer service every day.We're looking to hire talented, ambitious and passionate people to join us as we grow...


  • Harrogate, North Yorkshire, United Kingdom Redcentric Full time £25,000 - £35,000 per year

    Job Title:Associate Project Manager - ADTLocation:Harrogate HybridReports To:Senior Project Manager / ADT Team LeaderDepartment:Accelerated Delivery Team (ADT)JOB DESCRIPTIONThe role of Associate Project Manager - ADT provides the capability within the Accelerated Delivery team to deliver a range of functions required for successful project delivery. The...


  • Harrogate, North Yorkshire, United Kingdom Labcorp Full time £60,000 - £80,000 per year

    Labcorp is a global life sciences company that advances patient health and powers clear, confident decisions through our diagnostics and drug development offerings.Our site inHarrogate, North Yorkshireis currently recruiting for an Associate Lead Scientist to join the LCMS team within the Bioanalysis division. The Bioanalysis division is responsible for...