Workplace Ambassador

JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   As a Workplace Ambassador at our Birchwood office, you will direct, co-ordinate and escalate as appropriate any facilities related matters.The Workplace Ambassador reports to the Facilities Manager and is the local point of contact, the focus is the customer experience.The Workplace Ambassador has ownership of the Front of House services and is responsible for Reception, Switchboard and other site related duties.They are responsible for providing support to ensure facilities and services are provided in an effective, efficient and compliant manner.Essential duties and responsibilities include (but are not limited to):Customer Service and Site Operations·       Management of the Front of House services·       Greet, assist and direct candidates, new hires, visitors and contractors to the appropriate member staff·       Receive, direct and relay telephone, email and other queries·       Maintain the high standards of the Front of House and office areas, keeping them in good order·       Administration of parking spaces·       Manage onsite meeting rooms arranging refreshments and hospitality requirements·       Conduct daily meeting room checks·       Handle all incoming and outgoing mail (digital and physical)·       Assist in coordinating the repair and maintenance of the site and office equipment·       Issuing access badges for office staff, visitors and vendors·       Maintain the visitors sign-in book·       Monitors and ensures office housekeeping and cleanliness is delivered to highest quality·       Champion company office policies and procedures·       Provide contractor management, carrying out site inductions and monitoring whilst on site·       Porterage activities, ensuring deliveries are passed to their recipient without delay·       Re-stocking of office consumables·       Ad-hoc cleaning required (dishwasher, coffee machine cleans etc)Additional Duties & Responsibilities·       Promotes a high level of satisfaction amongst end users by anticipating and promptly responding to their service requirements·       Gives direction on site to promote engagement and excellence in customer service and delivery·       Provide administrative support to the Facilities Manager·       Creation and collation of company identification cards·       Assistance with monitoring the delivery of all hard and soft services including reactive repairs, PPM works, direction and supervision of subcontracted services·       Acknowledges that the role of Workplace Ambassador reflects the company standards. Proper telephone, Front of House procedures and quality of service is essential·       Support emergency preparedness and crisis planning, following all emergency and evacuation proceduresEssential Qualifications/ExperiencePrevious experience in a similar roleProficiency in Microsoft Office SuiteGood organisational and interpersonal skillsDesirable Qualifications/ExperienceCustomer serviceBusiness administrationUse of CAFM systemsKnowledge of FM practices and proceduresLocation: On-site –Cheshire, GBRIf this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements.  We're interested in getting to know you and what you bring to the table If you require any changes to the application process, please email or call +44 (0) to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process.   Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.