Community Support Manager

2 days ago

Sutton SM, United Kingdom Age UK Sutton Full time
  • Would you like the opportunity to lead an essential service assisting around 3,000 older residents each year?
  • Do you love working collaboratively in a busy vibrant environment?
  • Could you contribute to the development of current and new activity to benefit older people?

Manage our Community Support Team at Age UK Sutton

The Community Support team is Age UK Sutton's front door service, providing regulated Information & Advice to the residents of Sutton. The team support in excess of 3,000 people per year providing a mixture of light touch information provision through to long-term advice provision and casework.

The service provides free, confidential and impartial information and advice to all older people and their families and carers. We work with older people to identify their own goals, set priorities and create a shared action plan whilst maintaining high levels of customer care.

The Community Support Manager provides operational and supportive leadership for the team and has the opportunity to work on contract monitoring, strategic planning and development of the service. You will ensure all delivery requirements are met and to quality standards, be responsible for data management and embed and champion a person-centred approach where older people are suppported.

We are looking for a supportive and engaged Manager who:

  • Has experience of delivering or managing services in a front-line setting or who shows clear potential to move into a management role
  • Can work on their own initiative, monitoring and meeting targets and problem solving
  • Can develop and deliver a client journey to ensure effctive and efficient service provision, and has the ability to build relationships with other organisations
  • Is able to support staff and volunteers in managing potentially emotionally charged and challenging situations

Training and development opportunities are available to all staff.

For further details including a full role profile and person specification, please contact us at to receive a job pack. We encourage applicants to contact us for an informal chat to discuss the opportunity and working at Age UK Sutton.

To apply, please submit a CV and supporting statement. We expect candidates to address the experience, skills and knowledge sections of the person specification, found within the job pack, within their statement.

Candidates are warmly invited to arrange an informal discussion with the recruiting manager before submitting their application. This can be arranged by contacting Charlotte Growns, Business Support Manager on:

We strive to make our recruitment process fully accessible to all applicants and anyone who may require additional support or reasonable adjustments – see more here. If you would like to discuss anything with us, including the opportunity for extra time to apply to this role, please contact Charlotte at This will not adversely affect your chances of being shortlisted or invited to interview.

Closing date for applications: Sunday 11 January

This role is being advertised on a rolling basis, meaning that if we find a suitable candidate, we may close this advertisement. We will review applications as they are received and will invite suitable candidates to interview - you will be contacted to gather your availability should this apply.

Job Types: Full-time, Permanent

Pay: £32,000.00-£34,000.00 per year

Benefits:

  • Additional leave
  • Casual dress
  • Company pension
  • Sick pay
  • Store discount

Work Location: In person

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