IT Support Engineer

1 week ago

Sutton SM TJ, United Kingdom MM-ICT Limited Full time £26,000 - £28,000 per year

IT Support Engineer with experience in 1st and 2nd line support, working as part of a team providing a high-level of IT support with travel to client sites within the local area.

Role: IT Support Engineer

Salary: £26,000 - £28,000 per annum (negotiable)

Location: Sutton, Surrey (and surrounding areas)

Essential Experience:

  • Great customer services skills
  • Windows 10, Windows 11 and Microsoft Office applications knowledge
  • Active Directory
  • Advanced knowledge of servicing AV/IT equipment.
  • Basic understanding of networking
  • Advanced troubleshooting skills with a variety of IT equipment
  • A full UK driving license (minimum 1 year)

You will be expected to:

  • Manage IT incidents and service requests, both desk-site and between multiple remote sites
  • Carry out installation, support and maintain various client sites as directed.
  • Advise and liaise with clients of various levels of IT literacy.
  • Work within a strong customer service environment with strict service level agreements (SLAs) for a company who operates a continuous improvement policy
  • Undertake project work involving hardware and software installation, upgrades, and technical administration for core systems
  • Pass an enhanced Disclosure and Barring Service (DBS) check, provided by the company.

What we can offer you:

  • Experience and training in a variety of different sectors, such as networking, hardware and software installation, audio visual (AV), and server maintenance
  • Working hours of 8am-5pm / 9am-6pm
  • Maybe asked to use a company car for the purposes of travelling to and from remote sites
  • Optional weekend overtime opportunities
  • Regular staff social events provided by the company
  • Annual pay increase, based on performance.

Required skills & expertise:

  • Active Directory
  • Customer Services
  • Networking
  • AV Equipment Installation
  • Technical Support
  • Windows 10

Benefits:

  • Company events & social hours

Experience:

  • IT Support: 3 years (Preferred)

Education:

  • Bachelor's (Preferred)

Job Types: Full-time, Permanent

Pay: £26,000.00-£28,000.00 per year

Benefits:

  • Company car
  • Company events
  • Company pension

Application question(s):

  • Do you have a full UK driving license?

Work authorisation:

  • United Kingdom (required)

Work Location: In person

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