Desktop Support Engineer

3 days ago

Sutton Coldfield, Birmingham, United Kingdom Natobotics Full time

Role:
Desktop Support Engineer

Location:
Sutton

Work mode:
Onsite

Job Description
Our client is looking to recruit a Desktop Support Engineer on an ongoing contract basis to provide support to its large user community along with the deployment of new technology to the business.

  • This member will be working from office 5 days a week and will be required to travel to other sites on need basis.
  • The successful candidate will be dealing with support issues escalated from their IT Service Desk function along with providing BAU systems administration and supporting the business on project-based requirements encompassing:
  • Performs installation, training, maintenance, troubleshooting and repair of desktop technology hardware and software
  • Assists in the setup and operation of audio-visual hardware as required by end-user
  • Determine appropriate hardware and software based on corporate policy and end-user requirements
  • Respond to incidents within SLA or within a timely manner with the appropriate level of urgency, and follows up with customers on all issues
  • Disconnects, moves, and reconnects desktop technology hardware for single user, multi-user and office moves
  • Roll-out, deploy and upgrade Desktop Devices using imaging tools such as SCCM
  • Assist in administration and maintenance of technology infrastructure components
  • May assist in installation, maintenance, troubleshooting and repair of office telephony system
  • Uses corporate incident management system to record and track all support work
  • Maintains accurate hardware and software records for corporate assets Essential Skill
  • Service Now experience, MS Windows 10 & 11, MS Office 365 inc OneDrive, Networking imaging and PXE Boot (SCCM/Intune), Remote support tools, Network patching and cabling, Server room/Comms room experience, Clear communication skills (written and verbal), Excellent time management

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