Network Support Engineer

Job Title:
Network Support Engineer

Location:
Sutton, London (with travel to Chelsea) 3 days in the office, 2 from home

Salary:
£45,000 - £50,000 DOE

Contract type:
Permanent

About The Role
We have an exciting opportunity for a Network Support Engineer to join our Network Operations team based at our customer site in London. This is a hybrid role with 3 days in the office (Sutton, with travel to Chelsea).

You'll play a key role in maintaining, monitoring, and support of our customer's corporate network infrastructure, ensuring its reliability, performance and adherence to best practices.

The Customer is undergoing an extensive Network Refresh, allowing the successful candidate to be hands on with deployment, troubleshooting and gaining valuable experience and knowledge.

This position sits on the ARO Services Team of the Cloud, Cyber, and IT (CCIT) Business Unit, reporting to the NOC Team Lead. The ARO Services function oversees both Professional and Managed Services across all technical domains.

Please note that this is a Hybrid role with onsite requirement 3 days a week. You must be able to commute to the office and have your own transport.
What You'll Do

• Installation & Configuration: Assist with the installation, configuration, and testing of networking hardware, including routers, switches, access points, and firewalls
• Monitoring & Maintenance: Proactively monitor network performance using our monitoring tools to ensure availability and reliability
• Execute scheduled maintenance and system upgrades in accordance with approved change management processes, ensuring proper planning, risk assessment, and communication to minimize service disruption
• Troubleshooting: Provide onsite first and second-level support for network-related issues at client locations, including hands-on troubleshooting of network issues for end users and systems
• Documentation: Maintain accurate and up-to-date documentation of network configurations, diagrams, and operational procedures
• Security: Help implement and maintain network security policies and procedures to protect against unauthorized access and threats
• Collaboration: Work closely with senior engineers and other IT team members on various projects and initiatives
• Liaise directly with client teams to understand requirements and collaborate with ARO teams to provide technical guidance and support, ensuring alignment with best practices and project objectives
• Document all onsite activities, findings and resolutions accurately for reporting and follow up

Requirements
What we are looking for?
Essential:

• A degree in Computer Science, Information Technology, or a related field, equivalent practical experience or Certification
• A solid understanding of fundamental networking concepts, including the OSI model, TCP/IP protocol suite, LAN/WAN technologies, and subnetting
• Practical experience of routing protocols (e.g., OSPF) and switching concepts (e.g., VLANs, STP)
• Familiarity with network hardware from vendors like Cisco, Extreme, or Aruba
• Strong analytical and problem-solving abilities
• Excellent communication and interpersonal skills, with a customer-focused attitude

Desirable:

• An understanding and appreciation of Windows Server, Virtualisation and Storage technologies
• Certifications such as Cisco Certified Network Associate (CCNA) or CompTIA Network+
• Previous experience of network automation highly desirable, Basic scripting skills, particularly in Python or Bash, for network automation
• Previous experience of Network Management Systems (Logic Monitor especially)
• Previous experience of Aruba Wi-Fi, Switching and ClearPass products,
• Dell Networking, SonicWall and FortiGate experience highly desirable
• Familiarity with network security principles and technologies, including firewalls and VPNs
• Exposure to cloud networking concepts (AWS, Azure, Google Cloud)

Benefits
Who are we?
Aro has 25 years' experience in Collaboration, Connectivity, Cloud and Infrastructure and Cyber Security services both in the UK and Internationally and has a nationwide presence with offices across the UK.

As one of the UK's leading independent IT and communication experts our mission is to deliver a seamless technology experience to all end users. To make that vision a reality, we need bright, tenacious and inspiring talent to help drive our performance, growth and achieve this mission.

To make us successful we focus on strong communication, a culture based on fun, trust and collaboration. We have created a modern workplace environment, which is full of engaged, energetic, positive and curious people whose productivity, resilience and wellbeing allow them to thrive.

In 2021 we were awarded the People Insight's Outstanding Workplace Award, which celebrates organisations building positive workplace cultures and acting on employee feedback to spark positive change.

Why Work for Aro?
At Aro we are committed to creating an excellent employee experience. Our employees, culture and additional benefits all make Aro a great place to work. Come join us
We offer a wide range of benefits and incentives to our employees including:

• Company Pension Scheme and matching contributions
• Company Perks portal
• Private Medical insurance
• Life assurance
• 25 days holiday plus bank holidays plus holiday trading
• Your Birthday off, on us
• Health Club and Wellbeing Scheme
• Aro Shares after 12 months employment
• Employee Assistance Programme
• Technical Training Academy and E-learning
• Hybrid working

If even 80% of this matches your experience and attributes, we would be delighted to hear from you.