Rent Advisor

We are pleased to share an opportunity for someone to join us as a Rent Advisor. supporting the vision of, Housing Made Simple, to make it as easy as possible for tenants to rent their homes whilst ensuring we are compliant with the law, legislation and flagship policies and procedures. 

Working Location: Office based - Bury St Edmunds, Hybrid working considered.

Working hours: 37 hours, Monday-Friday.

Please click here, to see the full list of benefits for this job.

As a Rent Advisor, you'll play a key role in helping tenants stay on top of their rent and avoid falling into debt. This role will primarily focus on managing former tenant rent debt, ensuring accounts are settled and reducing overall arrears for the business.

Responsibilities include:

• Proactively contacting former tenants with outstanding balances.
• Providing tailored support through expenditure reviews and realistic repayment plans.
• Maintaining accurate records throughout the process.
• Advising on welfare benefits and assisting with applications.
• Signposting tenants to relevant agencies for additional support.
• Collaborating with internal teams to resolve related issues.

What We're Looking For:

• Experience in a customer-focused role (face-to-face or telephone).
• Strong communication, numeracy, and literacy skills.
• Ability to stay calm and de-escalate challenging conversations.
• Proactive approach to managing a varied workload.
• Ideally, experience in debt recovery or financial support.

Please see the attached Rent Advisor – The Part I Play Statement, for responsibilities and requirements details. 

To apply please click "apply online" below. You will be asked to attach your CV and provide a supporting statement, outlining why you're the right person for the job. If you'd instead prefer to send us a 3-minute video supporting statement, please share the video's link in the supporting statement box.

If you are successfully shortlisted, you will be contacted within 14 days of the application close date via email. Please make sure to check your email and spam folders regularly for email correspondence.

Important Dates:

Application Closing Date: 30th November 2025 (Midnight)
Interview dates: 11th December at Bury St Edmunds office.

Applications may be reviewed, and candidates invited to interview ahead of the close date.

No Agencies please, we do not accept speculative applications.