Retrofit Support Advisor

**Retrofit Support Advisor**

**Location**: Ashington/Durham Flexible to suit the operating areas of Bernicia, however, is expected to frequently work away from the normal office location and will regularly deal with customers in their homes.

**Contract**: Permanent post

**Hours**: Full-time, 37 hours per week, Monday to Friday

**Salary**: £29,957 per annum.

**Closing Date: 24th January 2025**

Are you passionate about the Environment and having a key role in helping deliver Energy Efficiency Retrofit improvements, by supporting customers through their Retrofit Journey. If so, then our **Retrofit Support Advisor** post is for you

Individuals interested in this role must always put the needs of our customers first, providing appropriate care and consideration in every case.

We are looking for people who are great communicators and passionate about making homes more energy efficient but are also detail focused and realistic about the challenges we face in reaching our targets.

The Retrofit team work directly with customers and suppliers to design and deliver changes that will make a real difference at the front line of climate change, while also bringing direct benefits to our customers by providing warmer or more energy efficient homes.

The role is varied and is a key part of the success of our team.

**About the role**:

- Visit customers in their homes pre and post installation of energy efficiency measures to explain the planned measures, their benefits, potential savings, how energy can be reduced further/how to use efficiently and the retrofit process.
- You will ensure effective resident consultation to Bernicia customers, in accordance with PAS2035:19 (or future iterations) pre/during/post installation of energy efficiency measures. Providing appropriate and bespoke retrofit advice to customers keeping them engaged throughout the process and obtaining necessary relevant information.
- You will liaise with different departments in Bernicia such as our Asset, Property, and Housing team, along with our delivery partner and other stakeholders to ensure effective communication and liaison for customers so that any questions, concerns, or issues can be managed and resolved swiftly to customer satisfaction.

**About you**:
You’ll need:

- Excellent communication skills, both written and verbal, along with excellent team working skills.
- Good IT skills, with an experience of Word and Excel, and with an ability to update and interrogate bespoke systems.
- Experience of working in a customer facing environment and a willingness to understand construction and retrofit techniques.

**The Benefits**:

- 28 days annual leave (plus bank holidays) based on a full-time role
- Working from home up to 2 days per week.
- Make big savings on day to day expenses with discounts on shopping, groceries, holidays and days out through our Bernicia Own Benefits platform.
- Generous pension scheme.

**About us**:

- We’re all about helping people in need of housing. We believe a good home makes lots of other things possible, so we provide great homes and services that do just that.
- We’ve built Bernicia to be a business that people want to be a part of. We’re one of the North East’s largest and most successful housing providers; building, renting, selling and managing homes as well as providing services to over 60,000 customers.
- Everything about Bernicia is people focused, that’s why we’ve held the Investors in People Gold Award since 2010.
- We operate within a set of simple, but effective values, which blend perfectly to create our unique ‘Bernicia Way’ culture. This ensures we are customer focused, through working together, respecting each other, being accountable for our actions and demonstrating integrity and leadership.

**You will be required to drive for business and forms a requirement of the role. You will also require use of a vehicle for work purposes.**

**You will be required to hold a current and valid driving licence.**

For more information regarding this role, please contact:
**Emma Searle**on **07776 760192.**
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The Group is fully committed to the promotion of equal opportunities, and we particularly welcome applicants from groups who are currently under represented at Bernicia.

**Job Types**: Full-time, Permanent

Pay: £29,957.00 per year

Work Location: In person

Reference ID: 263876INDX