Room Service Supervisor

2 weeks ago

Monmouth St London WCH HB United Kingdom Food and Beverage Full time £25,000 - £45,000 per year

Are you a natural leader with a passion for hospitality? Are you seeking an opportunity to thrive in a dynamic environment where excellence is not just a goal but a way of life? Look no further than Firmdale Hotels

At Firmdale Hotels, we pride ourselves on delivering unforgettable experiences to our guests, and our Covent Garden Hotel is no exception. We're currently seeking a dedicated Room Service Supervisor to join our highly successful team.

As a Room Service Supervisor, you'll play a pivotal role in ensuring the seamless operation of our hotel room service. Working closely with senior management and team members, you'll be responsible for upholding the highest standards of customer service, consistently exceeding the expectations of our discerning guests.

What you Need:

  • Experience of leading and managing a team
  • Excellent attention to detail
  • Passion for providing first-class customer service
  • Strong organizational and communication skills

What We Offer:

  • Competitive salary plus service charge to be discussed at venue.
  • Access to Wagestream
    financial wellbeing app for discounts, coaching, and early wage access
  • Complimentary meals and
    provided uniform
  • Dry cleaning service for
    work attire and discounted personal dry cleaning
  • Increased holiday allowance
    based on length of service
  • Flexible scheduling without
    split shifts
  • Season ticket loan for
    convenient commuting
  • Referral bonus scheme for
    recommending top talent
  • Ongoing training,
    professional development, and fully funded English lessons
  • Regular social events, team
    activities, and fitness sessions
  • Benefits like cycle to work
    scheme and annual long service rewards
  • Exclusive discounts at
    Design Hotels and charitable volunteering opportunities
  • Staff sales, spa discounts,
    and product perks
  • And much more

Why join Firmdale Hotels?

Firmdale Hotels is an international, award winning
group of 11 luxury hotels and 10 bars and restaurants in London and New York.
World renowned for their unique interiors and exceptional service, the hotels
are trailblazers in hospitality and design.

We are delighted to have been recognised by the
hospitality and travel industries for the great work our teams have
achieved. To name a few of our recent awards and accolades:

  • Proud winners of
    The Times Best Places to Work for both 2024 and 2025
  • The Kings Award for Enterprise 2024 for
    outstanding contribution to International Trade
  • Manager of the Year – Helle Jensen –
    Cateys 2024
  • Food & Beverage Manager of the
    Year  - Pedro Paulo - Hotel Cateys 2024
  • Hotel Chef of the Year Finalist - Jamie
    Atkinson - Hotel Cateys 2024
  • Haymarket Hotel & The Soho Hotel –
    One AA Rosette for Culinary Excellence and AA Breakfast Award 2025
  • Covent Garden Hotel – One AA Rosette for
    Culinary Excellence 2025
  • Dorset Square Hotel – AA Breakfast Award
  • Ham Yard Hotel, Covent Garden Hotel and
    Haymarket Hotel – Two Michelin Keys 2024
  • Charlotte Street Hotel, The Soho Hotel,
    Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024
  • Ham Yard Hotel - two AA Rosettes for
    Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA
    Breakfast Award
  • Dorset Square Hotel – One AA Rosette for
    Culinary Excellence, The Potting Shed, 2024
  • Warren Street Hotel - Travel &
    Leisure 'IT List' best hotels in the world
  • Whitby Hotel, Crosby Street and Warren
    Street - Michelin keys
  • Number Sixteen - Best Boutique Hotels in
    London, The Times, 2024.

You can see a full list of our awards and accolades
here: 

If you are ready to embark on an exciting journey with Firmdale Hotels and contribute to our tradition of excellence in hospitality, we'd love to hear from you Apply now to join our passionate team and be part of something extraordinary.

Firmdale Hotels
welcomes applicants from all backgrounds and is committed to an inclusive
workplace. Please let us know if you need adjustments during the recruitment
process.

In line with the Asylum and
Immigration Act 1996, we do require all applicants to have the eligibility to
live and work in the United Kingdom. Documentation will be required at
interview stage.

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