Room Service Supervisor

5 days ago

St Albans AL HQ, United Kingdom Sopwell House Full time £30,000 - £40,000 per year

Full Time Position (45 hours) - Salary £31,590.00 per annum plus service charge

Shifts typically range from 12:00 PM until late depending on the event schedule.

Your country home away from home, nestled within 12 acres of picturesque Hertfordshire countryside. Sopwell House is a luxurious, family-owned Georgian country house hotel offering timeless elegance and modern comfort. We're proud to be a place where exceptional service is delivered with warmth, pride and purpose. We are currently seeking a passionate Room Service Supervisor to join our dedicated team and help us continue providing an outstanding guest experience.

Your role in our family:

  • Supervise daily In-Room Dining operations to ensure smooth, timely, and high-quality service.
  • Manage minibar replenishment, stock control, and ensure accurate billing and expiry checks.
  • Maintain mise en place, par stock levels, and tray setups in accordance with brand standards.
  • Lead, train, and motivate the In-Room Dining team, ensuring professional appearance and high performance.
  • Monitor and uphold hygiene, safety, and cleanliness standards across all service areas.
  • Prepare and manage staff rotas, timesheets, and staffing levels to meet operational needs and control costs.
  • Respond promptly to guest feedback and support upselling initiatives to enhance guest satisfaction and revenue.

What would make you the perfect fit?

  • Proven experience in supervising in-room dining or food & beverage operations in a hospitality setting.
  • Strong leadership skills with the ability to motivate and develop a diverse team.
  • Exceptional attention to detail and commitment to maintaining high service and hygiene standards.
  • Excellent organisational and multitasking abilities to manage daily operations smoothly.
  • A guest-focused mindset, anticipating needs and delivering service that exceeds expectations.
  • Flexibility and adaptability to work varied shifts, including weekends and holidays, and respond quickly to changing priorities.
  • Effective communication skills, both with team members and guests, fostering a positive and professional environment.
  • Knowledge of HACCP and food safety standards is desirable.

The best bit:

  • 28 days holiday + 1 Extra Holiday Day on Birthday
  • Long Service Loyalty rewards
  • Discounted Food and Beverage and accommodation
  • Staff Events
  • Introduce a friend at work bonus
  • Staff meals on duty

At Sopwell House, we live by our Vision, Purpose and Values.

We are dedicated to creating a world of 'Perfect Contentment' for both our team members and guests alike 'Spreading kindness one act at a time' along the way. Our team pride themselves on 'Performing with Drive and Serving with Soul' in everything we do.

"Being a part of the Sopwell Family made me think anything was possible in my career"

If this sounds like your dream job, we would love to hear from you

All applicants must have the right to live and work in the UK. Please be advised that if you have not received a response within 14 days, please assume that your application has not been successful on this occasion.

INDFOH

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