Product Owner
1 week ago
We're Hiring: MS Dynamics 365 CRM – Product Owner | Banking Domain | Contract | London, UK
Join a leading digital transformation program within a global banking organization We're seeking a
Dynamics 365 CRM Product Owner
(not BA) who can drive the product vision and lead end-to-end CRM initiatives across
Sales, Marketing, Customer Service, CDD Onboarding, and Case Management
.
Key Responsibilities:
Define and communicate product vision & roadmap, ensuring stakeholder alignment
Prioritize and manage product backlog; balance business value, risk & delivery goals
Lead discovery workshops and GAP analysis for CRM implementations
Partner with business & tech teams to design CRM workflows and integrations
Develop and review user stories with detailed acceptance criteria
Provide expert functional guidance on
Dynamics 365 CRM features
and
banking use cases
What You'll Bring:
Certified Dynamics 365 Consultant
with strong
Product Owner mindset
6–10 years of CRM experience, including at least
4–5 years in Dynamics 365 (Sales, Service, Onboarding)
Deep understanding of
banking business processes
and CRM integration
Excellent stakeholder engagement and agile delivery experience
Skilled in writing
user stories, backlog grooming, and sprint planning
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