Service Readiness Manager

Job Role : Service Readiness Manager

Job Type : B2B Contract – Inside IR35

Duration : 6+ Months Duration

Location : London/Manchester/Bristol, UK

Working Mode : Hybrid (2/3 days onsite in a week)

Required : Active SC – Security Cleared Staff

Job Description :

Service Readiness – DDTS approved Service Design Packages:

• All standard DDTS governance processes and templates should be used in relation to Operational Service Readiness.

• Service Design Packages (SDPs) that are assured (if created by the vendor partner) or

• created and approved by Service Design Review Board (SDRB) to include reviews of

• previously approved SDPs where changes have been made by the vendor partner

• SDPs need to comply with Client DDTS' Service Design standards, with input from our

• various ITIL process subject matter experts (SMEs) and other stakeholders as defined

• within the SDP template and ways of working document

• Accepted response from SMEs, documented through the document review form (DRF),

• which is used to capture comments from SMEs on the SDPs

• SDPs to be built around the approved technical high-level design and the proposed

• support model

• The SDP should identify any service risks, clearly documenting mitigation actions and

• risk owners

• Creation and presentation of a summary of the SDP into the Service Design Review Board using approved templates

• Management of actions and resolution of caveats emanating from the SDRB meeting

Service Transition:

• Adoption of remedial actions following approved design phase

• Creation of Service Transition Template using Standard Operational Service templates

• Thorough and Robust engagement cross DDTS and CLIENT to ensure risks are understood accepted and publicised.

• Through and Robust planning using standard Operational Service Readiness processes to safely transition services into live service.

• Upon completion of Service Transition Template sharing and gathering of approved Service Readiness Certificate with relevant parties

• 100% completion of Service Transition Template and related activities and exceptions to this to be agreed by Head of Profession Operational Service Readiness.

• Publication of Warranty timelines and agreement of Warranty exit criteria,

• Upon completion of Warranty Criteria completions, publication and sign off with relevant parties of Operational Acceptance Certification.

Governance:

• The expected outcome is that the projects are approved by SDRB as per above and Stage Gate

• Board attendees, to move through this Stage Gate (Readiness for Service – Stage Gate 4):

• Expert service design opinion provided through Stage Gate reviews, particularly

• Readiness for Service Gate (stage gate 4)

• Resolution of outstanding queries/actions on the current Service Design tracker in use

• by BAU Service Readiness Team

• Delivery of Operational Transition and engagement with other colleagues to ensure Readiness for Service

• gate milestones TBC

• Support to the project lead to enable project delivery milestones to be met.

• Service Design activities need to have been completed and approved before XX date to

• enable Transition Management to be delivered within reasonable timescales.

In addition to the above:

• Attendance at weekly meetings with Operational Service Readiness to ensure knowledge sharing and completeness of information

• Fortnightly reporting on progress of all Services moving through Design and Transition to be shared with relevant parties

• Attendance at monthly Stakeholder programme review

• Targets around movement of projects out of Warranty to be agreed with programme

Must hold a minimum qualification of ITIL Foundation