HR & Training Manager

Job Ref: INT24294

Branch: Crowne Plaza - Newcastle Stephenson Quarter

Location: Crowne Plaza - Newcastle Stephenson Quarter, Newcastle Upon Tyne

Salary/Benefits: £30,000- £35000 deepening on experience

Contract type: Permanent

Hours: Full Time

Shift pattern: 40 hours over 5 days, flexible across the week

Hours per week: 40

Posted date: 25/11/2025

Closing date: 27/12/2025

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We're passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our "people first" approach to business, the Aimbridge experience is like no other.

What is in it for you?

As part of the Aimbridge team, you will have access to industry leading benefits that include

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide – Staff rates and up to 50% discount on food beverage and spa
• Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
• 24/7 access to our employee assistance programme
• Uncapped incentives to reward you for your contributions
• Access to hotel gym facilities

A day in the life of…

As HR Training Manager, you will be accountable for the delivery of the HR strategy, attraction, hiring, growth, and development of the team and be the first line of contact for our colleagues, ensuring a robust recruitment and retention strategy is implemented within the business. You will oversee payroll for all employees, ensuring renumeration is calculated correctly in line with legal requirements and work with management to ensure all colleagues are correctly onboarded and inducted into the business. Finally, you will ensure all colleague training is up to date and a culture of team engagement is fostered throughout the business.

This role is unlike any other in our hotel and offers development opportunities across working with all other departments, You'll play a crucial role in ensuring that guests have a first class enjoyable and comfortable stay.

Key Responsibilities

Recruitment Onboarding

• Support HODs with the recruitment process, including job postings, candidate screening, and interview coordination.Conduct company inductions for all new starters.
• Monitor probationary periods, ensuring all reviews and documentation are completed in a timely manner
• Employee Relations Compliance
• Monitor absence management procedures, ensuring accurate paperwork and reporting.
• Assist with any disciplinary procedures in line with company policies.
• Ensure compliance training is delivered, tracked, and monitored effectively.
• Conduct regular training file audits to maintain compliance standards.

Training Development

• Organise and coordinate external training programmes.
• Ensure monthly training refreshers are carried out for all staff.
• Track and monitor completion of all brand training, ensuring it is refreshed annually in line with brand standards.
• Design and deliver engaging in-house training sessions covering topics such as customer service, problem-solving, crisis management, and health safety.
• Support the People Culture Manager with the career development programme.

Employee Engagement Wellbeing

• Support the delivery of staff wellbeing initiatives.
• Act as a positive role model, fostering staff engagement and a supportive working culture.

What do we need from you?

• Leadership skills: You'll form part of the senior leadership team and will need to have strong leadership skills to manage and motivate a team of HR professionals. you should be able to delegate tasks, provide guidance and support, and create a positive work environment.
• Strategic thinking: You should be able to think strategically and develop HR strategies that align with the hotel's overall business objectives. You'll be be able to analyse data, identify trends, and develop HR initiatives that improve employee satisfaction, reduce turnover, and increase productivity.
• Recruitment and selection: You should be able to manage the recruitment process for all positions within the hotel, from entry-level to managerial positions. This includes advertising vacancies, screening resumes, conducting interviews, and selecting candidates.
• Developing talent: We offer 'A place to grow' so you will be able to identify and develop talent within the hotel. You should be able to create career development plans, provide training and mentoring, and create opportunities for employees to advance their careers within the hotel.
• Business acumen: it would be advantageous for you to have a good understanding of the hotel industry and the business environment in which the hotel operates. With this, you should be able to develop HR strategies that support the hotel's business goals, and provide advice and guidance to senior management on HR-related issues.
• Previous experience using Fourth would be beneficial for this role and working towards the CIPD qualification.
• Great communicator and experience training groups of people.
• Hospitality experience is desirable

Please note that you will be requested to provide a Basic Disclosure Check during the onboarding process for this role

Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone 'A Place to Grow'

So, click apply today, we'd love to welcome you to our inclusive team shaping the future of hospitality.

What's your passion? Whether you're into swimming, travelling or reading at Crowne Plaza we're interested in YOU. We employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.

Crowne Plaza Newcastle - Stephenson Quarter is a modern and stylish hotel located in the heart of Newcastle's vibrant Stephenson Quarter. The hotel offers contemporary accommodations with sophisticated design elements, ensuring a comfortable and luxurious stay for guests. With its convenient location near popular attractions such as St. James' Park and the Metro Radio Arena, Crowne Plaza Newcastle - Stephenson Quarter is the ideal choice for both leisure and business travelers. Guests can enjoy amenities such as a fitness center, on-site dining options, and versatile event spaces suitable for meetings and special occasions. Immerse yourself in the dynamic energy of Newcastle while experiencing the exceptional hospitality of Crowne Plaza Newcastle - Stephenson Quarter.