Marketing Operations Manager

Cintra, part of the PSSG, is a fast paced and fast-growing company with our award winning software providing payroll solutions for over 1000 clients. We are looking for a full-time Marketing Operations Manager to join our Sales and Marketing department, reporting into the Head of Marketing. In this role, you'll take the lead on executing our marketing strategy day-to-day - bringing campaigns to life, managing the marketing team, and keeping operations running smoothly and efficiently.

This is a key role at the centre of our marketing function—balancing people, processes, and performance. Within the team, we operate across several key functions: Organic and Content Marketing, SDR (Sales Development), Performance Marketing, and Demand Generation. In this role, you'll be responsible for managing individuals across each of these areas. You'll serve as both a team leader and a systems thinker—ensuring we execute effectively, meet our goals on time, and uphold a high standard of quality across everything we deliver.

This role will be based in Newcastle upon Tyne, and the successful candidate will be expected to attend the office at least once per fortnight. You can find our modern offices situated within Hoults Yard on the edge of the Ouseburn Valley with its flourishing creative networks, abundant local heritage and lively social scene. Hoults Yard is a vibrant community which includes quirky cafés, leisure facilities and other local businesses.

Team & Campaign Execution

• Lead the day-to-day execution of the marketing strategy ensuring that all campaigns are delivered on time, on brand, and on budget
• Manage and support the marketing team to ensure smooth execution, alignment, and accountability
• Coordinate with internal teams (e.g. sales, product) and external partners (e.g. agencies, freelancers) to support campaign delivery

Operations & Process Management

• Own and optimise marketing processes, systems, and tools (e.g. project management tools, CRM, email platforms)
• Spot opportunities to improve and implement best practices and automation
• Manage campaign calendars, schedules, and resource allocation
• Maintain and manage clear documentation of marketing processes and playbooks
• Improve cross-functional collaboration and communication
• Track marketing performance metrics and KPIs; prepare regular reports for the Senior Leadership Team
• Support budget tracking and resource planning
• Ensure data hygiene and integrity across systems (e.g., CRM, email lists)

We're seeking a people-focused leader who excels at developing talent and fostering a high-performing, collaborative team culture. You're committed to helping individuals succeed and creating an environment where people are empowered to do their best work.

You bring strong organisational skills, a focus on execution, and a track record of driving teams toward ambitious goals. Clear communication, accountability, and cross-functional coordination come naturally to you. You're approachable, solutions-oriented, and bring a calm, focused presence to fast-paced projects. As a systems thinker and team builder, you're motivated by the opportunity to lead across multiple functions and deliver consistently high-impact outcomes.

• 4+ years of experience in marketing operations, project management, or campaign delivery
• Strong project management and organisational skills — you keep things moving
• Experience leading or managing a team
• Proficient in marketing technology (e.g., HubSpot, ClickUp, Google Analytics)
• Highly collaborative, proactive, and detail-oriented
• Excellent communication skills — written, verbal, and visual
• Comfortable balancing structure with flexibility in a fast-paced environment
• Experience scaling a marketing function in a growing company
• Background in B2B, SaaS, or product-led marketing
• Knowledge of lead lifecycle and sales/marketing alignment best practices

At Cintra, we firmly believe that our employees are the cornerstone of our success, and investing in their growth is synonymous with investing in the future of our company. As part of our commitment to nurturing our team, we are proud to offer:

• A competitive salary of £60k+ with generous bonus opportunities
• Hybrid and flexible working arrangements supporting your work-life balance
• Employer matched pension contribution to 5%
• Wellbeing support through our company paid cash plan and employee assistance program which includes spa and gym discounts
• Onsite discounted parking
• And more

We strategically invest in our employees giving our workforce the learning opportunities they need to keep moving forwards in their careers. We offer continuous employee training to keep knowledge fresh, skills sharp and develop confidence.

Please note that we do not accept unsolicited CVs from agencies for this position, we thank you for your cooperation. We reserve the right to close this job advert at anytime should there be a high volume of applications.

Established in 2019, the PSSG specialises in delivering top-notch software and outsourcing solutions for HR, Payroll, and Business Support across the UK, Ireland, and international markets.

Payroll, serving as the foundation of all employee-employer relationships, ensures accurate and timely compensation, while HR provides vital support, training, and development to unlock the full potential of individuals and create a harmonious work environment.

With a team of dedicated professionals and supported by financial investment from esteemed private equity firm Tenzing, we are poised for even greater success. This is an exciting time to join the PSSG, as numerous opportunities for career advancement and progression await those who are ready to seize them.

Join us in shaping the future of HR & Payroll as we continue to expand our horizons and make a lasting impact in the industry.