Patient Advisor

7 days ago

Wolverhampton WV EA, United Kingdom Prestbury Medical Practice Full time

Advert for Patient Advisor – 12 months Fixed Term Contract

We have 4 vacancies – 25 hours per week. The working pattern will be Monday to Friday 5 days per week with a combination of starting at 7.45 a.m. and finishing at 6.30 p.m. and a Saturday morning 8.45 a.m. to 1.15 p.m. within the reception rota (pro-rata).

Are you passionate about delivering excellent patient care and being the first reassuring voice people hear when they need support? We're looking for a warm, organised, and proactive Patient Advisor to join our friendly team and help ensure every patient feels truly cared for from the first hello.

We are a professional and friendly GP Practice looking after around 13,500 patients based in the Wednesfield/Bushbury area.

What You'll Be Doing:

  • Welcoming and assisting patients both in person and over the phone
  • On line triage, scheduling appointments, updating records, and handling enquiries with empathy and professionalism
  • Liaising with clinical staff to ensure a smooth patient journey
  • Care Navigation, offering guidance on services, referrals, and next steps in care

What We're Looking For:

  • A confident communicator with strong interpersonal skills.
  • Be computer literate and ideally have experience of clinical systems.
  • Someone who thrives in a fast-paced environment and keeps their cool under pressure
  • A team player with great attention to detail and IT confidence

· Previous experience in a healthcare and have experience in customer service within a General Practice environment.

· It is essential for the successful candidate to be flexible and be adaptable to a changing and busy environment.

· There is an expectation to cover for annual leave/sickness purposes and this could be at short notice.

What We Offer:

  • A supportive and inclusive workplace culture
  • Ongoing training and career development opportunities

· NHS Pension

· Free Car Parking

· Provide a staff uniform

· 5 weeks annual leave and 8 days Bank Holiday (pro-rata for part time employees)

If you're ready to make a genuine difference in people's lives every single day, we'd love to hear from you.

Previous applicants need not apply.

Closing date for applications will be midnight on Tuesday 11th November 2025. For any successful candidates' interview's will be held on Friday 21st November 2025.

Job Types: Part-time, Fixed term contract

Contract length: 12 months

Pay: From £12.21 per hour

Benefits:

  • Company pension
  • Employee discount
  • Free parking
  • On-site parking

Work Location: In person

Application deadline: 11/11/2025

Reference ID: Patient Advisor

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