Customer Service Manager
2 weeks ago
Job Description
Customer Service Manager – Commercial Linen Services
Location: Hybrid (2 days from home, 3 days on-site or in-office)
Salary: Up to £40,000 per year
Hatched Talent Solutions is proud to be recruiting on behalf of a respected commercial laundry provider delivering essential linen services to healthcare facilities and regional sites across the UK. We're looking for a hands-on, organised, and customer-focused Customer Service Manager to oversee client relationships and service delivery within their dedicated region.
This is a field-based, relationship-driven role — perfect for someone who enjoys operational oversight, client interaction, and problem-solving in a high-accountability environment.
About the Role
As Customer Service Manager, you will act as the frontline liaison between the business and its healthcare clients. Your core responsibilities will involve managing site relationships, conducting linen stock checks, addressing service issues, and coordinating with internal teams to maintain a high standard of delivery.
Key Responsibilities
Serve as the primary point of contact for customers across your assigned regionConduct regular site visits to hospitals and healthcare facilitiesCarry out accurate stock checks and manage itinerary stock during visitsProactively resolve customer issues and maintain service satisfactionMaintain a consistent and professional standard of customer care across all touchpointsWhat We're Looking For
Experience in a customer-facing or field-based service roleStrong communication and interpersonal skills — you'll be the face of the serviceExcellent organisation and time-management capabilitiesHands-on and practical mindset — confident managing stock, resolving issues, and navigating site visitsWillingness to travel regularly (UK driving licence and access to a vehicle required)Experience within the laundry, linen, or facilities sector is an advantage but not essentialWhat's on Offer
Competitive salary of up to £40,000 per yearHybrid working (2 days from home, 3 days on-site or in-office)The opportunity to manage key client relationships in a critical service sectorSupportive and collaborative internal team structureA stable and growing business with strong client demand-
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