Customer Service Support

Requisition ID: 32490- Job Location(s): Uxbridge, GBDanfoss is proud to be at the forefront of driving a global transformation in digital and electric solutions that increase productivity and energy efficiency. We are truly passionate about investment, and innovation, as we continue to support our customers' journey towards a greener and lower-carbon future.

As part of our ongoing objective of developing and enhancing our customer service offering, we are now seeking to add a new position of **Customer Service Support** to our existing Customer Service team. This role will be based at our well-appointed UK head offices in **Uxbridge (UB8 1DH)**.

In this role as Customer Service Support, you'll providing internal support for our Customer Service Representatives, who are our first line of contact with customers on all service-related issues. This role will be fast-paced and varied, and afford you the opportunity to develop your own customer-facing skills, as well as working with other departments nationally as well as internationally across the Danfoss business.

**Responsibilities**:
As Customer Service Support, you'll be responsible for:

- Providing day-to-day support to Customer Service colleagues.
- Providing phone support as required.
- Proactively managing our Service tool, categorising cases and managing the “frontline” queues.
- Creating contacts in Service Cloud and managing/cleansing data.
- Maintaining and cleansing data in SAP.
- Monitoring our order checking process, and contacting customers regarding any discrepancies with their orders as required.
- Ensuring all information provided to customers is accurate, including consideration of any special requirements.
- Ensuring a high level accuracy of work across the department.
- Basic order handling.

**Background & Skills**:
To succeed in this role as Customer Service Support, you'll demonstrate:

- Experience working within an administrative or support role, ideally from within a customer service or similar function.
- Proactive and solution-oriented mindset, and a “can-do” approach to acquiring new skills and knowledge.
- Strong numeracy and communication skills.
- Flexible approach with an open-minded approach to their daily tasks.
- An ability to work well under pressure and to strict deadlines.
- Excellent team player willing to work collaboratively to achieve results.
- Knowledge of working with SAP or similar ERP system would be advantageous but is not neccessary; full training and support will be provided.
- Finally you'll be a team player who believes that pulling in the same direction is of benefit to the entire organization.

**Danfoss - Engineering Tomorrow**:
At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.

Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.

Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.