Customer Service Representative

1 week ago

Uxbridge, United Kingdom The Directory Guys Full time

Due to continuing expansion, The Directory Guys are looking to recruit a number of experienced customer service focused professionals for their location in Uxbridge. This role involves maintaining and developing existing client relationships. Fantastic careerprogression, with the potential to work and travel overseas.

The company are market leaders in their sector, renowned for their innovative nature. The company boasts an impressive product portfolio allowing a creative individual to flourish.

**What you will need**:

- Previous experience working in a customer service environment
- Strong communication skills
- Experience working towards monthly targets
- Ability to cross sell and upsell
- Strong ability to overcome objections
- You must be a great problem solver
- Excellent communication skills - written and verbal
- Ability to manage your own workload
- Strong customer focus

**Requirements**:

- Responsible for a base of customers, retaining their business and improving customer loyalty by understanding their needs
- Responsible for fault diagnosis, follow up and resolution
- Use company reporting mechanisms to highlight and identify potential customer issues
- Serve as a key ambassador and spokesperson for The Directory Guys in building the brand
- Become a product expert to understand and advise best solutions for customers
- Handling incoming customer queries and keeping your customer base updated in a timely fashion

**On Offer**:

- £21,000 + Bonus
- Opportunities for travel and work abroad
- Defined targets for career progression
- Constant training and development
- Account Manager and Team Leader roles available

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