Group Bookings Co-ordinator

It's an exciting time to join Team TLH. We're on a mission to be the 'Number One choice for all Hotel Based Leisure in Torquay' with an ambition to be busy 365 days a year Our star-studded team is the key to delivering our mission and we want the best people in the Bay to be part of it.

As a Group Bookings Co-ordinator, you will be part of our Group Reservations team in a back of house office-based role within our Sales & Marketing department. The successful candidate must be a customer service superstar with excellent communication, attention to detail and organisational skills.

An understanding of Reservations or Hotel Booking Systems would be an advantage.

Your responsibilities will include:

• Entering group bookings onto the system and processing deposits
• Effectively communicating with group organisers in a timely fashion via email and telephone
• Entering final rooming lists and completing group resume
• Creating a final invoice and sending it out in line with the contract
• Chasing and posting payments ensuring all groups are fully paid prior to arrival unless credit terms are agreed
• Managing the rebook process maximising customer retention
• Booking, invoicing and managing conference and function bookings
• Meeting group organisers when requested
• Maintaining an excellent understanding of the additional services/products available
• Strong administration skills with a proven track record of using Microsoft Office is essential

Our values - STARS

Our values are integral to our business and guide how we operate at every level of the organisation. The ideal candidate's STARS values for this role are:

• Service – Ensure that the booking process runs smoothly to achieve a high level of trust and build professional relationships with our group organisers
• Teamwork – Work seamlessly alongside both TLH team members and external stakeholders to provide the best possible service to our guests, increasing the likelihood of repeat bookings
• Attitude – Maintain a positive and professional attitude at all times
• Respect – Appreciate and understand that all groups are different and will have different needs
• Safe and Sustainable – Ensure the booking details are correct and completed in line with the company's policies and procedures

What we have to offer:

As part of the TLH Team, you will be available to take advantage of exceptional company benefits including:

• Free use of the leisure facilities (during selected times)
• Discounts on Aztec Spa treatments and facilities
• Discounts on accommodation and Aztec Leisure memberships for friends and family
• Full induction to ensure you hit the ground running
• Free staff meals whilst on duty
• Up to 28 days annual leave
• Workplace pension scheme (subject to eligibility criteria)

Hours and Rate of pay:

This is a full-time permanent role of 37.5 hours over 5 days.

Please note: this role is office-based and the office opening hours are 8:30am - 5:30pm.

Salary: £24,375 per annum

About TLH Leisure Resort

Open 365 days of the year, TLH Leisure Resort is based in the heart of Torquay. Comprising four inter-linked hotels which include the TLH Derwent, TLH Victoria, TLH Toorak, and TLH Carlton Hotels on a single site. We offer a range of accommodation and shared entertainment plus the well-renowned Aztec Leisure brand, offering unique leisure and spa facilities to guests and locals.

Ready to apply?

Are you ready to join the TLH family? We'd love to meet you and discuss how you would be the perfect fit for this role. Please submit your CV and covering letter and apply online today. If shortlisted, we will be in touch to arrange an interview. If you are intending to park on site whilst attending an interview, please ensure you register your vehicle at Hotel Reception to secure free parking.

Job Types: Full-time, Permanent

Pay: £24,375.00 per year

Benefits:

• Canteen
• Discounted or free food
• Employee discount
• Gym membership
• On-site gym
• On-site parking
• Store discount

Experience:

• Sales administration: 1 year (preferred)
• Hospitality: 1 year (preferred)

Work Location: In person