Senior Service Advisor

Location

Guildford

Region

Surrey

Category

KIA - Guildford (SKG)

(Service)

Vacancy Type

Permanent/Full Time

Salary

£27,000 - £36,000 OTE Competitive Salary (Uncapped)

Job Summary

The Driving Spirit

Based in the South and South-West of England, Snows Motor Group is an AM Top 50 automotive retailer covering 20 brands across 54 franchises. We differentiate ourselves from our competitors by delivering an exceptional level of service to both our customers and manufacturing partners. We are currently on the lookout for a Senior Service Advisor to join our fantastic KIA Dealership at Guildford.

Your day

As a Senior Service Advisor you will be the focal point for customers requiring advice, servicing, and repairs to their vehicles. You will also manage the flow of information between the workshop and the customer, always delivering excellent customer service.

Your day will include:

• Ensuring the customer receives the best possible customer service and that they are aware of all products and services available.
• Initiating documentation and maintaining customer records and follow up systems.
• Providing customers with estimates, and notifying customer's promptly when the work is complete.
• Ensuring that all jobs passed for warranty/goodwill submissions are accurately invoiced and costed.
• Preparing and presenting accurate invoices to customer in order to obtain payment in line with company procedures.
• Monitoring progress of jobs in the workshop and advising service reception of any delays or issues.
• Providing guidance and advise on mechanical and diagnostic queries as requested by Technicians.

Have you got what it takes?

• Highly developed interpersonal skills and able to demonstrate experience in a customer facing role.
• Able to plan, organise self and meet agreed work deadlines.
• Able to assimilate information quickly and provide considered responses.
• Strong work ethic and adaptable to change.
• Attention to detail and maintains good, accurate quality of work.
• PC/ Web literate.
• Full clean driving licence.
• Retail automotive service experience preferred.

What is in it for you?

• Highly competitive salary and bonus scheme.
• Full training and support to help you immerse yourself in the role and Snows values.
• 30 days holiday, inc. Bank holidays plus additional holiday entitlement as recognition of length of service with Snows at 5,10,15, 20 years anniversary. (Pro rata for part time employees).
• Discounted MOTs, Service & Parts.
• Recommend a Friend Bonus/ Introducing a Customer Bonus.
• Life Assurance Benefit.
• Snows Contributory Pension Scheme.
• BEN – Employee Assistance Programme.
• Excellent development opportunities to learn & grow with Snows.
• Role dependant – tool box insurance /company car scheme/ Uncapped earnings potential through commission or bonus structures.

Hours of work:

Monday to Friday 08:00 – 18:00 (with 60 Mins for lunch)

Saturday 08:30 – 12:30 1/3 (rota Basis)

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period; therefore, we encourage you to apply early to avoid disappointment.

Due to the volume of applications, only shortlisted applicants will be contacted. If you do not hear from us within 2 weeks of applying then please assume you have been unsuccessful on this occasion.

** Important Consent Note ** By clicking the "Submit Application" button, you are expressly giving your consent to us sharing your CV within Snows. This is for the purpose that other roles within the Group may be suitable for you. As a result, you are giving your consent to receive email contact from Snows for the purpose of discussing available roles with you. Snows will not use your details for any other purpose or share your details with any third parties outside of the Group. If you do not give your explicit consent for the reasons stated above, please do not click the "Submit Application" button.