Customer Service Advisor

5 days ago

Guildford, Surrey, United Kingdom Vines Group Full time £28,600 - £32,100
Customer Service Advisor

Application Deadline: 15 December 2025

Department: Group Customer Services

Employment Type: Permanent - Full Time

Location: Guildford, Surrey

Reporting To: Victoria Kitterman

Compensation: £28,600 - £32,100 / year


Description At Vines Group, we're driven by more than great cars — we're driven by great people.
 We're on the lookout for a Customer Service Advisor who brings energy, empathy, and a passion for creating outstanding customer experiences.

This is a role where you'll be the voice of Vines — the first point of contact for our customers and the person who makes every interaction feel effortless, friendly, and professional. If you thrive on connection, pace, and making people's day, you'll love it here.

You'll work in a close-knit team,  gaining hands-on experience while completing a 12-month training programme that leads to a Level 2 Customer Service qualification. It's the perfect way to kick-start your career in the world of luxury cars and motorcycles  
Hours: 42.5 hours per week between 8am and 6pm - Monday to Friday period with a 1-hour unpaid lunch break each day. There will also be a 1 in 4 paid Saturday rota. 

What you'll be doing:
  • Managing around 80 customer contacts a day — inbound and outbound — and making sure every enquiry gets the attention it deserves.
  • Turning enquiries into confirmed bookings and appointments, helping our customers get back on the road quickly and smoothly.
  • Maximising service sales and profitability by promoting value-added products and aftersales services.
  • Building customer confidence in everything we do by delivering first-class service and attention to detail.
  • Following up on enquiries, maintaining accurate records, and creating repeat and referral business through great relationships.
  • Running aftercare and prospecting calls to generate fresh opportunities and drive revenue.
  • Spotting opportunities to upsell products, promotions, or services to enhance the customer experience.
  • Supporting the wider team with enthusiasm and a "can-do" approach — every day is different, and you'll make it happen.

What we are looking for:
  • Experience in a customer service or sales environment, ideally with a passion for the automotive industry (but not essential).
  • A natural communicator — friendly, clear, and confident over the phone and by email.
  • Customer-focused mindset with genuine care for delivering an exceptional experience.
  • Organised and process-driven, with the ability to juggle multiple tasks in a fast-paced environment.
  • Proactive, adaptable, and target-driven — you see challenges as opportunities to shine.
  • A team player who thrives on collaboration and positivity.
We're excited to welcome individuals who are eager to make a difference and grow their career in luxury automotive sales. At Vines, we're passionate about progression and development – you'll be supported through a 12-month training programme leading to a nationally recognised Level 2 Customer Service qualification. 

No need to have worked in automotive before – maybe you've been in retail or another customer-facing role. What really matters is your passion to develop and the drive to thrive in a busy, supportive team. 

What's in it for you?
  • Awesome Team: Work with friendly, passionate people who love what they do.
  • Great Perks: Competitive pay, cool benefits, and plenty of room to grow.
  • Training Provided: Don't worry if you're new to this; we'll give you all the training you need to succeed
  • 24 Days Holiday: Plus bank holidays, increasing to 29 days with service.
  • Birthday Off: Celebrate your special day
  • Staff Purchase Scheme: Discounts on cars and motorbikes.
  • Health Plan: Medical health cash plan.
  • Enhanced Parental Benefits
  • Flexible Holidays: Buy and sell holiday days.
  • Growth Opportunities: Job shadowing scheme and career planning/ pathways.
  • Extra Perks: High street discount vouchers, sabbatical leave, long service awards, and much more
For more details, check out our staff benefits.

  • Customer Service Advisor

    7 days ago

    Guildford, Surrey, United Kingdom Vines Group Full time £27,740 - £30,000

    Customer Service Advisor Application Deadline: 6 November 2025Department: Group Customer ServicesEmployment Type: Permanent - Full TimeLocation: Guildford, SurreyReporting To: Victoria KittermanCompensation: £27,740 - £30,000 / yearDescription At Vines Group, we're driven by more than great cars — we're driven by great people. We're on the lookout for...

  • Service Advisor

    1 week ago

    Guildford, Surrey, United Kingdom Richmond Motor Group Full time

    SERVICE ADVISORIf you believe that you have that "emotional spark" that comes with an enthusiastic and motivated character and you can add an empathetic, attentive, and friendly personality to our team, then please read on and apply…..We have an exciting opportunity for a Service Advisor to join our team in a challenging and diverse role.You will be a...

  • Senior Service Advisor

    1 week ago

    Guildford, Surrey, United Kingdom Snows Motor Group Ltd Full time £27,000 - £36,000 per year

    LocationGuildfordRegionSurreyCategoryKIA - Guildford (SKG)(Service)Vacancy TypePermanent/Full TimeSalary£27,000 - £36,000 OTE Competitive Salary (Uncapped)Job SummaryThe Driving SpiritBased in the South and South-West of England, Snows Motor Group is an AM Top 50 automotive retailer covering 20 brands across 54 franchises. We differentiate ourselves from...

  • Customer Experience Advisor

    2 weeks ago

    Guildford, Surrey, United Kingdom Santander Full time £24,961 - £30,517 per year

    Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Guildford BranchCountry: United KingdomIT STARTS HERESantander ) is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold...

  • Customer Experience Advisor

    23 hours ago

    Guildford, Surrey, United Kingdom Santander Full time

    Customer Experience Advisor | S1 | Retail Banking | Guildford BranchCountry: United KingdomIT STARTS HERESantander ) is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the...

  • Sales Advisor

    3 days ago

    Guildford, Surrey, United Kingdom ProCook Full time

    Join ProCook as a Sales Advisor – Ignite Your Passion for KitchenwareAre you a cooking enthusiast with a knack for customer service? ProCook is looking for a motivated Sales Advisor to join our dynamic team. You will play a vital role in enhancing our customers' shopping experience by providing them with expert advice on our extensive range of...

  • Sales Advisor

    3 days ago

    Guildford, Surrey, United Kingdom ProCook Full time

    Join Our Culinary Team: Sales Advisor Position at ProCook Guildford StoreAt ProCook, we are passionate about providing high-quality kitchenware that inspires culinary creativity. We are seeking enthusiastic and knowledgeable Sales Advisors to join our team across various locations. If you have a love for cooking and a desire to help customers find the...

  • Service Rebuild Advisor

    2 weeks ago

    Guildford, Surrey, United Kingdom WesTrac Full time £96,000 - £120,000 per year

    Reporting to the Area Manager – CRC Powertrain, the Service Rebuild Advisor (SRA) plays a critical role in ensuring quality, cost efficiency, and technical excellence during component rebuilds. This position focuses on parts reusability, salvage processes, Parts & report generation, and failure analysis, while providing technical guidance and mentoring to...

  • Sales Advisor

    2 weeks ago

    Guildford, Surrey, United Kingdom Premium site Full time £12,210 - £25,000 per year

    Are you passionate about fishing and looking to join a dynamic team at the forefront of the angling industry? Angling Direct, the UK's leading fishing tackle retailer, is expanding and we want you to be part of the journey We are seeking motivated individual to join our growing team as a Sales Advisor in our Guilford store to help us continue delivering...

  • Retail Customer Service

    1 week ago

    Guildford, Surrey, United Kingdom Entain Full time £80,000 - £120,000 per year

    Company Description Sports betting, gaming and interactive entertainment is changing, and we're leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly,...