Customer Service Assistant
21 hours ago
Job Title - Customer Service Assistant
Location - Alfreton, DE55 7EG
Salary - £26,500 - £28,000, depending on experience.
Hours - Monday - Friday, Full Time - Permanent (09:00 - 17:00)
About SCEND
SCEND is a fast-growing eCommerce logistics provider, helping brands scale through seamless order fulfilment, dedicated support, and technology-driven solutions. We work with innovative businesses to deliver smarter, faster customer experiences.
We're looking for a Customer Service Assistant who thrives in a fast-paced environment, loves solving problems, and is passionate about delivering top-tier service to our clients and their customers.
Overview
As a Customer Service Assistant at SCEND, you'll be the first point of contact for our clients, supporting their day-to-day fulfilment needs. You'll work closely with our warehouse and operations team to ensure issues are resolved quickly and communication remains clear and proactive.
Duties
- Respond promptly and courteously to customer enquiries via phone, email, or live chat
- Accurately enter and update customer data within our systems
- Provide detailed product or service information to assist customers in making informed decisions
- Identify opportunities for upselling additional products or services to maximise customer satisfaction and sales potential
- Resolve customer complaints or issues with professionalism and empathy
- Maintain comprehensive records of customer interactions and transactions
- Collaborate with team members to ensure consistent service quality and share best practices
- Analyse customer feedback to identify trends and suggest improvements for service delivery
Skills
- 1+ year in a customer support or logistics environment (ecommerce ideal)
- Confident communicator – written and verbal
- Organised and detail-oriented, especially under pressure
- Comfortable using fulfilment systems and spreadsheets
- Positive, solutions-focused mindset
- Team player who enjoys working in a growing, collaborative company
What you'll get
- Competitive salary
- Opportunities to grow with a scaling logistics company
- 28 days holiday (including bank holidays)
- Supportive team culture
Job Type: Full-time
Pay: £26,500.00-£28,000.00 per year
Benefits:
- Company pension
Work Location: In person
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