Customer Service Assistant

21 hours ago


Alfreton DE EG, United Kingdom UK Fulfilment Service LTD Full time

Job Title - Customer Service Assistant

Location - Alfreton, DE55 7EG

Salary - £26,500 - £28,000, depending on experience.

Hours - Monday - Friday, Full Time - Permanent (09:00 - 17:00)

About SCEND

SCEND is a fast-growing eCommerce logistics provider, helping brands scale through seamless order fulfilment, dedicated support, and technology-driven solutions. We work with innovative businesses to deliver smarter, faster customer experiences.

We're looking for a Customer Service Assistant who thrives in a fast-paced environment, loves solving problems, and is passionate about delivering top-tier service to our clients and their customers.

Overview

As a Customer Service Assistant at SCEND, you'll be the first point of contact for our clients, supporting their day-to-day fulfilment needs. You'll work closely with our warehouse and operations team to ensure issues are resolved quickly and communication remains clear and proactive.

Duties

  • Respond promptly and courteously to customer enquiries via phone, email, or live chat
  • Accurately enter and update customer data within our systems
  • Provide detailed product or service information to assist customers in making informed decisions
  • Identify opportunities for upselling additional products or services to maximise customer satisfaction and sales potential
  • Resolve customer complaints or issues with professionalism and empathy
  • Maintain comprehensive records of customer interactions and transactions
  • Collaborate with team members to ensure consistent service quality and share best practices
  • Analyse customer feedback to identify trends and suggest improvements for service delivery

Skills

  • 1+ year in a customer support or logistics environment (ecommerce ideal)
  • Confident communicator – written and verbal
  • Organised and detail-oriented, especially under pressure
  • Comfortable using fulfilment systems and spreadsheets
  • Positive, solutions-focused mindset
  • Team player who enjoys working in a growing, collaborative company

What you'll get

  • Competitive salary
  • Opportunities to grow with a scaling logistics company
  • 28 days holiday (including bank holidays)
  • Supportive team culture

Job Type: Full-time

Pay: £26,500.00-£28,000.00 per year

Benefits:

  • Company pension

Work Location: In person



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