Credit Operations Director

Job Title:
Credit Operations Director

Contract Type:
Permanent, full-time

Location:
London, St Pauls

Department:
Investment Operations

What The Hiring Manager Says….
This is a great opportunity to join an ambitious team with a leader in the Global Credit market. This position offers an exciting opportunity to lead a dynamic team, fostering growth and success within our organization and to build on ICG's existing credit business.

Summary Of Our Opportunity
ICG is one of the leading investment managers in the Global Liquid funds space and currently manages over $19bn assets under management across 5 key strategies.

The Credit Operations Team is responsible for the tracking of the funds' investments, on-boarding of new investors and ensuring that the investors and portfolio managers have accurate and timely portfolio reports.

The current vacancy's reporting lines would be to the Head of Operations based in ICG's London head office. The role would suit an experienced individual who primarily has had strong Credit Operations background who understands the mechanics of how CLOs/NAVs/Trade Life Cycle operate. Experience of the loan and high yield bond markets are essential.

Primary Responsibilities
The main responsibilities of this include, but are not limited to:

Leadership / Management

• Manage, motivate and mentor a large experienced, global operations team.
• Promote a culture of accountability and autonomy.
• Build and maintain strong relationships with internal and external stakeholders.
• Lead or support key operational projects, including regulatory change, system upgrades, and business growth initiatives.
• Manage resource allocation and budget for the operations department.
• Lead and develop the operations team, fostering a high-performance culture.
• Drive process improvement and automation initiatives.
• Sit on Fund Boards as and when required.

Operations

• Oversee operational workflows for Liquid assets.
• Liaise with legal, compliance, and external counsel on trade documentation and settlement.
• Flexible in dealing with multiple and changing priorities.
• Comfortable and confident in dealing with Portfolio Managers and Senior Management.

Operational Risk & Controls

• Maintain robust operational risk frameworks and internal controls.
• Collaborate closely with the Risk department to identify, assess, and mitigate operational risks across all investment and support functions.
• Contribute to risk reporting and incident management processes.
• Oversee the implementation and monitoring of internal controls and risk frameworks.
• Liaise with compliance, audit, and risk functions as required.

Collaboration

• Work closely with Investment Operations strategy leads.
• Support treasury operations, cash forecasting, and funding requirements.
• Ensure alignment between Operations and Finance on Valuations, AUM, Audit requests and Management fees.
• Lead onboarding and relationship management with custodians, counterparties and fund administrators.

Operational Infrastructure

• Review and optimise operational infrastructure, with a focus on efficiency and scalability, documenting and streamlining processes.
• Work with technology team to automate manual workflows and processes.
• Contribute to the strategic planning and execution of the firm's objectives.
• Prepare and present operational reports and KPIs to senior management and boards.

Key Requirements/ Qualifications
You will have demonstrable experience of:

Essential

• Experience with a buy side Credit Manager.
• Relevant background in finance, economics, business, or accounting.
• Ability to remain calm under pressure when working to tight deadlines.
• Comfortable and confident in dealing with Portfolio Managers and other team members.
• A very positive attitude, good teamwork and relationship building skills a must.
• Ability to understand complex legal and technical documents.

Desirable

• Exposure to systems for loan management.
• Excellent Excel & PowerPoint skills.
• Embraces and encourages change and development.
• Enjoys being a part of a team but is able to work independently.
• Proactive in solution solving.

Individual Profile

• Educated to degree level.
• Self starter capable of seeking opportunities to contribute to wider organisational initiatives.
• Have the ability to drive effective day-to-day operational execution.
• Relationship Management and ability to manage stakeholders expectations.
• Assists in generating ideas on improving the effectiveness of processes, applications and techniques.
• Have the confidence to assist in initiating, designing and implementing projects effectively
• Works independently for most tasks and manages day-to-day activities of own role with limited direction
• Can work alongside more senior colleagues on more complex transactions or projects
• Confident self-starter with ability to take ownership of responsibilities
• Ability to remain calm under pressure when working to tight deadlines

Our Global Benefits Framework is centered around these 3 key attributes:

• Wellbeing - Supporting your mental, physical and financial wellbeing as well as your lifestyle needs.
• Inclusivity – Fit for purpose and competitive, no matter who or where you are.
• Longevity – Long Term and sustainable in design.

Inclusion is one of ICG's key values and we are committed to creating an equitable and inclusive workplace for everyone. By welcoming different perspectives, we strengthen ICG's performance, enrich decision-making and contribute to better outcomes for our clients, colleagues, and the markets we serve. Accordingly, our recruitment processes provide equal employment opportunities to all applicants and employees, regardless of age, ethnicity, disability, sex, gender, sexual orientation, religion, or any other characteristic protected by local law.
We are equally committed to delivering an inclusive and accessible candidate experience. If you require information in an alternative format, additional time for assessments, an adjusted interview schedule, or any other support during the recruitment process, please let us know.