Director, eCommerce Retail

This job is with Omnicom Media Group, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
About The Role
The E-commerce Connected Commerce Associate Director will play a key role in driving innovation and delivering results for a leading FMCG client.

You will consult with agency planning teams to create award-winning campaigns that integrate commerce into all stages of briefing, planning, activation, and measurement. This role requires collaboration with both the commerce team and brand planners to develop effective strategies that yield bottom-line growth for our clients.

Your primary focus will be ensuring commerce and media planning teams are integrated in their objectives, approach and measurement. This position necessitates a candidate who can clearly identify and communicate key insights, explore retail industry opportunities, and collaborate with other channel teams across the agency.

How To Sell This Job

Strategy & Client Engagement

Client Innovation: Identify and lead innovative e-commerce solutions, including testing new technologies and platforms, while working with eCommerce teams to create scalable tests.

Strategic Partnerships: Build and maintain strong relationships with key retail partners to leverage their expertise for growth.

Business Development: Identify new business opportunities and contribute to expanding the e-commerce practice.

Industry and Partner Knowledge: Stay updated on industry innovation and trends to drive connected commerce solutions and product testing.

Client Management

Effectively communicate with clients and internal teams, providing eCommerce analysis, insight, and strategy tailored to diverse audiences.

Product Development

Technology Partnerships: Collaborate with technology vendors to create innovative solutions that meet client needs.

Product Testing and Optimization: Work with product teams and vendors to access relevant testing opportunities and support suitable test designs.

Process Improvement: Collaborate with product teams to provide feedback on client pain points, product performance, and operational improvements.

Client Leadership

Cross-Functional Collaboration: Work closely with cross-functional teams to ensure alignment and deliver integrated solutions.

Client Communication: Keep clients informed with regular updates and address their evolving needs.

Internal Stakeholder Management: Foster strong relationships with internal teams to encourage collaboration.

Team Development

Mentor and develop team members to create a high-performing culture.

Set clear performance expectations and provide regular feedback.

About The Agency
Omnicom Media Group UK (OMG UK) is the media division of Omnicom Group Inc., headquartered in London with offices in Manchester and Newcastle. OMG UK exists to power its four UK agencies – OMD UK, MG OMD, PHD UK, and Hearts & Science. The four agencies have open access to OMG UK's Centres of Excellence which provide market-leading capabilities across Digital Marketing, Creative Solutions, Investment and Futures.

OMG UK agencies are holders of numerous Agency and Network of the Year accolades, alongside multiple awards at the Global Festival of Media Awards, Cannes Lions, The Drum Awards, and IPA Effectiveness Awards.

Flexible Working
At Omnicom Media Group, we are committed to supporting flexibility for our people while fostering collaboration, innovation, and teamwork. We have a hybrid working model (three days in the office, two working remotely), to ensure that we meet the needs of both our people and our business, balancing the benefits of in-person connections with the flexibility of remote working. Our standard working hours are 9:30 – 17:30, but we offer the ability to flex around core hours of 10:30 – 16:30 to give our people flexibility on how they manage their working day, whether that's in the office or working remotely. For example, you could start work at 8:30 and finish at 16:30 or start at 10:30 and finish at 18:30.

We encourage open conversations between our people and managers to help navigate high-need periods and individual circumstances. Our goal is to create an environment where people feel genuinely supported to do their best - both in their careers and in their lives outside of work.

Be Your Best
We want everyone to make the most of the opportunity to shine and showcase your talents and we are happy to make adjustments in the recruitment process so you can be your best. Please discuss any specific requirements with your dedicated Talent Team member or if you would feel more comfortable, you can email us confidentially at to let us know how we can support you.

Diversity, Equity & Inclusion at OMG
At OMG, our vision is to be an agency where difference is valued and everyone is able to thrive in a culture of equality, inclusion and belonging. We are committed to providing a truly inclusive environment that reflects today's society, where everyone is able to bring their true selves to work, and where diverse voices and backgrounds are valued, heard, and well-represented.

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