Ecommerce Manager

6 days ago

London, Greater London, United Kingdom Susanne Kaufmann Full time £45,000 - £55,000 per year

AN OPPORTUNITY TO JOIN THE SUSANNE KAUFMANN TEAM IN THIS IMPORTANT ROLE

Ecommerce Manager

Salary range: £45,000 - £55,000 dependant on skills and experience.

Close date for applications: 31 October 2025

Role:
Ecommerce Manager (Full Time)

Reports to:
Ecommerce Director

Location:
London

Objectives & Responsibilities

  • Oversee daily management of B2C websites (English and German), including product uploads, launches, and promotions.
  • Work closely with the wider Ecommerce team to achieve B2C sales targets and deliver a best-in-class customer experience.
  • Monitor, analyse, and report on all aspects of sales and website performance; share learnings and actionable insights to inform trading decisions and long-term strategy.
  • Proactively identify and execute sales-driving opportunities based on real-time data, customer insights, and market behaviour.
  • Recommend and implement UX/design improvements to enhance the customer journey and increase conversion rates, using user behaviour and analytics data.
  • Collaborate with the Marketing team to ensure site content aligns with brand campaigns, marketing themes, tone of voice, launch timelines, and promotional plans.
  • Coordinate with Copywriters to deliver high-quality, on-brand website copy.
  • Partner with the Product Development team to ensure product pages accurately reflect product details, ingredients, usage, recommendations, and brand values.
  • Work closely with the CRM Manager to align on CRM strategies — sharing ecommerce insights and leveraging customer data to inform activity and segmentation.
  • Manage on-site personalisation tools to deliver tailored content and experiences based on customer behaviour and data.
  • Provide technical oversight for B2B websites.
  • Act as the primary point of contact for the web development agency, managing day-to-day communication and project progress.
  • Project manage all web development initiatives — from briefing and tracking to testing and delivery — ensuring timely, high-quality execution under the Ecommerce Director's guidance.
  • Stay ahead of industry trends, emerging technologies, and ecommerce best practices; bring forward ideas and innovations to enhance performance and customer engagement.

Requirements

  • Minimum 4 years' experience in ecommerce.
  • Proven experience with
    Shopify
    (essential).
  • Experience with
    ContentSquare
    or
    Hotjar
    (preferred).
  • Highly organised, detail-oriented, and results-driven.
  • Curious, enthusiastic, and collaborative — a proactive problem solver.
  • Strong communication skills and a confident team player.
  • Adaptable and motivated to thrive in a fast-paced, entrepreneurial environment.
  • Required for 3 days p/w in our Central London office

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