Three - Commercial Manager - Retention

4 days ago

London, Greater London, United Kingdom Vodafone Full time £40,000 - £80,000 per year

Working Hours: Full time 37.5 hours per week - Monday to Friday The Retention Optimisation squad are responsible for designing and driving contact strategies and communications which engage our customer base, driving awareness of upgrade features and benefits and in turn deliver profitable outcomes via a customer upgrade. Collaborating with the Retention Commercial squad and pricing teams around offers, pricing and base profiles, this role defines the communication laydown and strategy that will deliver our upgrade commitments (both volume and value) and help reduce churn. Develop and deliver retention activities to improve upgrade rate, upgrade POST MAF (value) handset and digital mix Lead, track and manage retention activities within retention optimisation squad, ensuring campaigns are delivered on time & quality assured Work with the wider PAYM teams to identify areas of opportunity for revenue and margin uplift as well as opportunities to drive digital mix and/or churn objectives Weekly/monthly/annual forecasting and tracking of key KPIs, managing risks and opportunities into the wider commercial team Develop accurate business cases and forecasts for new opportunities, working with finance as a key stakeholder Work closely with channels and trading leads to forensically understand performance and implement recommendations Extensive commercial experience (mobile telecoms preferable but not essential) Campaign design and management, with good working knowledge of testing strategy approaches, campaign design and delivery Highly numerate and commercially minded. Proven ability to create & interpret complex commercial and financial analysis - financial modelling (Spreadsheet) is essential Track record of driving commercial performance in large organisations Extremely competent relationship building and effectively able to influence senior management Proven ability to lead cross-functional teams in a matrix environment

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