Customer Retention Marketing Manager

9 hours ago

London, Greater London, United Kingdom TalentIn Full time £58,000 - £68,000 per year

Blexr is a leading independent digital media and lead-generation company, trusted by the world's top iGaming operators. Founded in 2008, we specialise in driving high-quality, geo-targeted traffic and connecting players with operators through trusted content and innovative marketing. With over 17 years of experience, millions of qualified leads delivered annually, and a strong portfolio of authority brands, Blexr helps partners grow faster and smarter in competitive markets.

Role overview:

The Customer Retention Marketing Manager will own CRM as a core revenue channel. Reporting into the VP of Commercial, you will transform CRM from a supplementary traffic source into a standalone commercial driver. You will lead campaign planning, execution, and optimisation across email and lifecycle journeys, design joint partner campaigns, and explore new monetisation models such as CRM-as-a-Service. You will manage a small team (Email Marketing Specialist, Content Executive) and have autonomy to shape CRM strategy, tools, and multi-channel expansion (SMS, WhatsApp, Telegram, paid acquisition).

Requirements:

  • Proven experience in CRM, lifecycle, and email marketing within iGaming.
  • Hands-on ability to build and optimise campaigns (retention, reactivation, anti-churn).
  • Proficiency with CRM tools (e.g. Hubspot, Brevo, ).
  • Strong data and analytics skills; able to interpret metrics and optimise performance.
  • Commercial acumen: capable of packaging CRM into revenue models and pitching internally/externally.
  • Leadership skills with experience managing a small team.
  • Ability to work cross-functionally with commercial, product, and partners.
  • Self-starter mindset: comfortable building processes from scratch and leading change.

Will be a plus:

  • Experience in affiliate or digital performance marketing.
  • Existing network within the iGaming operator space.
  • Familiarity with predictive analytics and lifecycle modelling.
  • Background in launching new CRM channels (SMS, WhatsApp, paid acquisition).

Company offers:

  • Salary range: EU €50,000–58,000 / UK £58,000–68,000.
  • Quarterly bonus of up to €2,000.
  • Remote-first model across UK, Spain, Portugal, and Malta.
  • Transparent paybands and career navigation.
  • €1,000/year personal development budget.
  • €1,000/year wellbeing budget.
  • 2 duvet days + birthday leave.
  • Enhanced parental leave (26 weeks).
  • Private health insurance, reimbursed life insurance, pension matching (up to 10%).
  • Sabbatical after 5 years.
  • Access to coworking spaces and mental health resources.

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