Internal Communications Officer

Expert communication. Harnessing creativity. Storytelling with impact.

Internal Communications Officer

• Internally, this role will be known as an Internal Comms Officer (Trading)

£34,000- £37,000 + benefits

Reports to:
Internal Communications Senior Manager (Trading)

Grade:
P2

Directorate
: Policy, Information and Communications

Contract
: 6 month fixed-term contract

Hours:
Full time 35 hours per week

Location:
Stratford, London. Office-based with high flexibility (1-2 days per week in the office)

Visa sponsorship:
You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is
not
able to offer visa sponsorship.

Closing date:
21 November 2025, 23:55

This vacancy may close earlier if a high volume of applications is received or once a suitable candidate is found, therefore we strongly recommend that you apply early to avoid disappointment. If you require more time to apply as part of a reasonable adjustment, please contact as soon as possible.

Recruitment process:
One competency-based interview with an exercise

Interview date:
From the week commencing 01 December 2025

How do I apply?
We operate an anonymised shortlisting process in our commitment to equality, diversity, and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to fully complete the work history section of the online application form for us to be able to assess you quickly, fairly, and objectively.

At Cancer Research UK, we exist to beat cancer.
We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That's why we're looking for someone talented, someone who wants to develop their skills, someone like you.

Cancer Research UK's Internal Communications Team is part of our Communications department within the Policy, Information & Communication directorate. They collaborate across the organisation to manage and deliver internal communications for our 4,000 office staff and network of stores across the UK, providing strategic communications advice and developing high-impact campaigns, compelling content, and engaging activities to ensure colleagues and shop volunteers are informed, engaged and inspired.

We're looking for an Internal Communications Officer to provide sabbatical cover within our Trading Internal Communications team. In this role, you'll play an impactful role in the planning and delivery of engaging content across a range of internal platforms used by our stores and shop volunteers (e.g. intranet, email, newsletters, and SharePoint) in support of our organisational, trading, and internal communications strategies. This will involve managing weekly communications channels and leading on bespoke communications campaigns and projects in collaboration with a range of stakeholders and teams from beginning to end, while using data and feedback to evaluate our internal impact and drive improvements.

If you're an experienced Internal Communications professional who has successfully delivered internal communications campaigns across multiple channels, we'd love to have you join our mission.

What will I be doing?

• Regularly delivering a range of impactful internal communications projects and campaigns for Cancer Research UK's Trading department and stores. This will involve:

• Ensuring internal communication activities align with Cancer Research UK's values, brand, and tone of voice.

• Creating and delivering internal content via SharePoint, Intranet, and e-newsletters.

• Collaborating closely with Trading teams and stakeholders to develop and deliver effective, multi-channel, and audience-led internal communications plans to support Trading's objectives and our broader organisational strategy.

• Managing and prioritising shared inbox communications requests, collaborating with stakeholders across the charity to deliver timely, effective communications.
• Responding to, and proactively managing, stakeholder enquiries, tracking and documenting progress to ensure timely resolution and effective record keeping.
• Collaborating closely with other internal communications colleagues to tailor and repurpose organisational-wide messages for Trading staff where relevant.
• Maintaining and updating the Intranet for Cancer Research UK's trading staff, ensuring information and resources are accessible, up-to-date, and user-friendly.
• Supporting the delivery of rapid and effective internal communications support during urgent or crisis situations, ensuring timely, clear, and coordinated messaging.
• Reviewing communications performance and impact using analytics, sharing regular insights and recommending improvements.
• Delivering high-quality operational and administrative comms support with attention to detail and consistency.

What are you looking for?

• Experienced Internal Communications professional with a successful track record of delivering multi-channel internal communications (e.g. intranet, SharePoint, email, and newsletters) that support business objectives.

• We're open to applicants from a range of backgrounds and do not require Retail or Charity experience for this role.

• Experience planning and delivering internal communications projects and campaigns from start to finish.

• Strong content creation, proofreading and copywriting skills.
• Strong prioritisation, organisational, and project management skills with a proven ability to simultaneously manage multiple projects while delivering to deadlines with strong attention to detail.
• Excellent interpersonal skills with experience building credible, collaborative, and engaging internal stakeholder relationships.
• Excellent verbal and written communication skills with a proven ability to tell a story and translate complex concepts into engaging, tailored content for a diverse range of internal audiences.
• A proactive approach to problem-solving with a solutions-driven approach and an ability to think creatively about ways to engage audiences.
• Proficient in Microsoft Office and using a content management system to publish content (experience using SharePoint would be advantageous).

Our organisation values are designed to guide all that we do.

Bold:
Act with ambition, courage and determination

Credible:
Act with rigour and professionalism

Human:
Act to have a positive impact on people

Together:
Act inclusively and collaboratively

We're looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.

If you're interested in applying and excited about working with us but are unsure if you have the right skills and experience we'd still love to hear from you.

What will I gain?
We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals.

You can explore our benefits by visiting our careers web page.

Additional Information
For more information about working with us please visit our website or contact us at

For more updates on our work and careers, follow us on: LinkedIn, Facebook, Instagram, X and YouTube.

Our vision is to create a charity where everyone feels like they belong, benefits from and participates in, the work we do. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.

We want to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore ask you to inform us of any concerns you have or any adjustments you might need to enable this to happen. Please contact or
0
as soon as possible.

Unfortunately, we are unable to recruit anyone below the age of 18, so that we can protect young people from health & safety and safeguarding risks.